QA Coordinator

City of New York•New York, NY

2d•$68,209 - $78,440•Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently. The Property Valuation and Tax Mapping division is responsible for valuing over a million properties in the city and overseeing assessments and valuations equitably. The Compliance and Quality Assurance Units within the Property Division promote quality assurance, consistency, and integrity in property valuation, property exemptions, and the administration of the Non-Primary Residence Surcharge. These units also assist with Primary Residence Verification (PRV) exemption requests. The overall goal is to ensure the accuracy and integrity of the assessment role, promote consistent application of policies and procedures, foster transparency and accountability, and provide recommendations for operational improvements. Reporting to the Senior Director of Compliance and Quality Assurance, the selected candidate will play a crucial role in ensuring the accuracy and integrity of property tax assessments and related processes.

Requirements

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above.
Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Candidates must have a Permanent Principal Administrative Associate Civil Service title, be reachable on the Principal Administrative Associate Civil Service Exam No. 1128, or be permanent in a comparable Civil Service title eligible for a 6.1.9 title change.
Must include Employee Identification Number (EIN) when applying.
Must indicate permanent Civil Service title or list number for Exam No. 1128 in the cover letter.

Responsibilities

Ensure unit staff has all systems needed to process Primary Residence Verification appeals for the Non-Primary Residence Surcharge and liaise with other units in the DOF, to mitigate any issues that arise.
Communicate and document Non-Primary Residence Surcharge issues with the DOF borough walk in centers as well as DOF customer service / community affairs unit.
Assist with CRM responses for property owners or property reps who contact the unit via a dedicated channel.
Process Non-Primary Residence Surcharge primary residence verification appeals, documenting decisions made to allow for the documenting and gaining of institutional knowledge of decisions per the initial years of the surcharge levy.
Develop or enhance an expertise in LLC and/or Trust ownership.
Document decisions and reason code issues concerning Non-Primary Residence Surcharge Tax Commission decisions, for both Primary Residence Verification appeals as well as Market Value appeal determinations.
Provide general administrative support to business units and assist with special projects outside of the Non-Primary Residence Surcharge.
Monitor and create reports as necessary for random sampling of processing work using the Property Tax System (PTS) and other property tax related proprietary databases.
Review reports to determine procedural and policy issues and as integrity checks.
Complete ad hoc requests for Property Valuation or Property Exemption related work or processes.