Public Services Assistant II (Part-time) (Firestone Park)

Akron-Summit County Public Library•Akron, OH

16d•Onsite

About The Position

The Akron-Summit County Public Library is hiring a part-time Public Services Assistant II at the Firestone Park Branch. The position works 22.5 hours per week, including evenings, Saturdays, and Sundays at the Main Library in Downtown Akron. The role supports the Library’s mission to provide resources for learning and leisure, information services, meeting spaces, and programs that enrich individual, family, and community life. The position involves frequent in-person communication and interaction. At least 75% of the workday is spent at a busy public service desk and on the public floor assisting customers and coworkers. Assistance includes helping customers find materials, use technology, and access faxing and printing services. The Akron-Summit County Public Library describes itself as a nationally recognized public library known for customer service, community involvement, and customer and employee satisfaction. It is an equal opportunity employer.

Requirements

High school diploma or equivalent with some college coursework, or an Associate’s degree.
Knowledge of customer interests related to Library materials, programs, and services.
Knowledge of the principles of intellectual freedom as they apply to public libraries.
Customer service skill.
Ability to arrange materials in alphabetical and numerical order.
Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
Ability to lift objects weighing less than 25 pounds and carry them 50 feet or less.
Ability to push Library materials carts weighing up to 200 pounds.
Ability to pass criminal background and education verification screenings.

Nice To Haves

Bachelor’s degree.
Library work experience.

Responsibilities

Greet customers in a friendly and accessible manner.
Assist customers in selecting and using Library materials.
Understand, analyze, and assist with answering varied reference questions by providing information suited to the user, including directing customers to other divisions, agencies, or resources when appropriate.
Assist customers with Library technology, including the internet and Library databases, and provide instruction.
Explain Library policies and procedures to the public in a customer-responsive manner.
Address problem situations and maintain order as needed.
Perform clerical duties, maintain supply stock, and order supplies.
Perform standard Library routines, including circulation, delivery, and service desk coverage.
Process, sort, shelve, and merchandise Library materials.
Perform opening and closing routines.
Perform other duties as assigned.