Public Services Assistant

Dauphin County Library System•Harrisburg, PA

7d•Onsite

About The Position

This part-time, customer-service-focused position serves as a public face of The Library and helps meet community needs. The position is based at the East Shore Area Library and works 15 hours per week, Saturday and Sunday from 9:15 a.m. to 5:15 p.m. The pay rate is $13.50 per hour. The Public Services Assistant provides customer service in person and by phone; manages library member accounts and materials transactions; helps patrons find materials and use library technology and online resources; supports programs, events, shelving, and branch operations; and helps maintain building security. The role may also provide coverage at other libraries and requires independent transportation to libraries, programs, and outreach locations. The position primarily involves working indoors, seated at a desk and using a computer, with travel among facilities. Physical activities include lifting up to 35 pounds unassisted and reaching, bending, kneeling, and sitting on the floor during programs.

Requirements

High school diploma or GED preferred.
One year of customer service experience dealing with the public.
Microsoft Office Suite or equivalent experience performing data entry.
Excellent customer service and communication skills.
Ability to move 35 pounds unassisted.
Ability to reach and bend to place books on shelves, and to kneel and sit on the floor during programs.
Independent transportation for travel to libraries, programs, and outreach locations.
Ability to use computers, access and use the Internet and electronic databases, and use and maintain equipment basic to the job.
Ability to communicate clearly, listen effectively, work cooperatively, use sound judgment, manage conflict, and adapt to changing situations.

Responsibilities

Provide exceptional customer service and determine and respond to members’ needs.
Create library accounts, place holds, collect fines, and check library materials in and out using the library’s online software.
Help members locate library materials, provide Reader’s Advisory services, and answer basic reference questions.
Instruct members in using the catalog, databases, the Internet, and other online resources.
Assist members with basic computer use and troubleshoot basic computer issues.
Provide information about library programs and services by phone and in person.
Explain library policies and procedures; handle complaints and public behavior problems, referring more demanding situations to a supervisor.
Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves and display units.
Assist with events and programs at the library and in the community.
Open and/or close the branch and take responsibility for building security.
Attend staff meetings and continuing education workshops.
Assist at other libraries as needed to provide coverage.
Follow The Library’s Core Values and perform other related duties.