Public Services Assistant II (Full-time) (Firestone Park)
About The Position
The Akron-Summit County Public Library is hiring a full-time Public Services Assistant II at the Firestone Park Branch. The position is 37.5 hours per week and includes evenings, Saturdays, and Sundays at the Main Library in Downtown Akron. The role supports the Library’s mission to provide learning and leisure resources, information services, meeting spaces, and programs for all ages that enrich individual, family, and community life. The position requires frequent in-person communication and interaction. At least 75% of the workday is spent at a busy public service desk and on the public floor, assisting customers and coworkers. The assistant helps customers find materials, use technology, and access services such as faxing and printing.
Requirements
- High school diploma or equivalent with some college coursework, or an Associate’s degree.
- Knowledge of customer interests related to Library materials, programs, and services.
- Knowledge of the principles of intellectual freedom as they apply to public libraries.
- Customer service skills.
- Ability to arrange materials in alphabetical and numerical order.
- Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
- Ability to lift objects weighing less than 25 pounds and carry them short distances of 50 feet or less.
- Ability to push Library materials carts weighing up to 200 pounds.
- Ability to pass criminal background and education verification screenings.
Nice To Haves
- Bachelor’s degree.
- Library work experience.
Responsibilities
- Greet customers in a friendly and accessible manner.
- Assist customers in selecting and using Library materials.
- Analyze and help answer varied reference questions by providing appropriate information or directing customers to other divisions, agencies, or resources.
- Assist customers with Library technology, including the internet and Library databases, and provide instruction.
- Explain Library policies and procedures to the public in a customer-responsive manner.
- Address problem situations and maintain order as needed.
- Perform clerical duties, maintain supply stock, and order supplies.
- Perform standard Library routines, including circulation, delivery, and service desk coverage.
- Process, sort, shelve, and merchandise Library materials.
- Perform opening and closing routines.
- Perform other duties as assigned.
Benefits
- Paid vacation leave.
- Paid sick leave.
- 11 paid holidays.
- Voluntary health, dental, and vision benefits.
- ASCPL-provided life insurance.
- Retirement through the Ohio Public Employees Retirement System (OPERS).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
