Public Service Specialist - Driver's License
About The Position
This on-site position at the Sherburne County Government Center in Elk River, Minnesota, serves as an agent for Minnesota Driver and Vehicle Services (DVS). The specialist processes applications for Minnesota identification cards, instruction permits, and driver's licenses, including Enhanced and REAL ID documents, as well as disability parking certificates. The role includes verifying identity documents, entering and submitting application information, collecting and reconciling fees, and providing customer service. Additional duties include scanning and indexing documents, maintaining office supplies, reconciling invoices, preparing claims for approval and payment, providing election-related backup, and assisting with real estate and property tax services. Regular business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. After hire, the employee must complete fingerprint-based state and national criminal history checks before performing certain application duties. Continued employment is also conditional on successfully completing required MN Drive, EDL-EID and REAL ID, and AAMVA Fraud trainings.
Requirements
- High school diploma or GED, and one year of post-secondary education plus two years of administrative-support experience in customer service, a government office, or a similar office environment; or four years of such experience; or an equivalent combination of education and experience.
- Successfully complete a fingerprint-based state and national criminal history record check after hire, as required for the role.
- Successfully complete MN Drive (MN DVS Application System), EDL-EID and REAL ID, and AAMVA Fraud trainings as a condition of continued employment.
Responsibilities
- Process applications for Minnesota identification cards, instruction permits, and driver's licenses, including Enhanced and REAL ID applications.
- Examine identity documents for authenticity and compliance with governmental requirements, and ensure applications are complete.
- Perform vision tests and process applicant signatures and digital images.
- Enter application information into the State database and submit required documentation for commercial driver's license holders and first-time drivers.
- Provide customer service at the counter and by phone.
- Address issues involving revoked or suspended licenses, including matters related to the Interlock program, Vanessa's Law, restriction removals, and medical certifications.
- Maintain customer confidentiality in public settings.
- Collect applicable license fees, reconcile daily receipts with State database totals, and prepare receipts for State and County fees.
- Collect driver's license reinstatement fees.
- Keep current on DVS documentation and attend DVS-provided training.
- Maintain applications and reports according to State procedures and retention policies.
- Scan and index department documents scheduled for electronic retention.
- Order and maintain department office supplies.
- Reconcile invoices against orders and packing slips.
- Prepare claims for Auditor/Treasurer approval and payment.
- Provide election backup as needed, including absentee ballots, voter registration, or roster entry.
- Assist with real estate and property tax services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
