Public Service Associate - Property Taxation & Records

Dakota County•Hastings, MN

3d•Hybrid

About The Position

The Public Service Associate - Property Taxation & Records performs technical duties related to property recording and property taxation, including cash receipting, processing land records documents, updating property tax information, posting financial information, and completing general office duties. The role involves daily customer service functions requiring specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs. The position responds to public inquiries, provides technical information about property records and taxation, reviews and processes documents and applications, calculates fees and taxes, processes payments, balances receipts and reports, and maintains public and non-public records. It also supports office operations through correspondence, filing, mail handling, customer assistance with public information terminals, and training new staff. Work is performed in a county office building. Hybrid work may be available up to two days per week after an approximately six-month training period.

Requirements

High school diploma or GED.
Two years of customer service experience that includes direct interaction with the public in an office environment and proficiency using computers and common office technology.
Ability to prioritize and organize work, meet deadlines, work efficiently, and maintain a positive attitude in a busy environment.
Knowledge of office procedures, regulations, Minnesota statutes and rules, and procedures and practices related to licenses, vital statistics, elections, property records, and property taxes.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to understand and administer statutory and department policies and requirements.
Careful listening skills and excellent verbal and written communication skills.
Knowledge of business English, grammar, and mathematics.
Ability to explain instructions, policies, statutes, rules, procedures, and systems to the public in layperson terms.
Ability to analyze information and make decisions.
Knowledge of basic accounting principles, practices, and procedures.
Ability to operate a personal computer and various office machines.

Nice To Haves

Previous experience working with official records or documents, such as property records, licenses, or applications.

Responsibilities

Respond to public inquiries by phone or in person, assess customer needs, and provide timely and effective service.
Assist customers with property recording and property taxation functions and provide accurate technical information about property records, taxation, and assessment.
Coordinate with internal and external contacts to support efficiency and accuracy.
Review documents and applications for accuracy and statutory compliance; determine whether recording documents contain required information; and approve, deny, or return submissions as appropriate.
Enter and process records and applications in the appropriate computer systems, and amend, index, and file documents.
Receipt payments and service fees, calculate fees and taxes, prepare estimates, and communicate information to customers.
Process transactions in the cash collection system using proper revenue codes; validate receipts and documents; process overpayments; and balance receipts and reports daily.
Determine and update public and non-public records using technical applications.
Proof and verify information, prepare mailings, process outgoing mail, and distribute incoming U.S. and interoffice mail.
Assist in training new staff.
Draft correspondence, complete forms, create charts, compose documents using correct grammar, and follow up on correspondence.
Sort and file documents and information.
Instruct and assist customers in accessing property information and archived records on public information terminals.