Public Records Researcher

HireRight•Nashville, TN

4d•Onsite

About The Position

HireRight is a global background screening and workforce solutions provider. The Public Records Researcher delivers a high-quality customer and candidate experience by conducting credit, criminal, and database background checks in accordance with performance standards, company policies, and reporting guidelines. The role uses telephone and electronic verification processes to research and verify candidate-provided information and support timely hiring decisions. This position is based at the Nashville office, starts onsite, and may transition to hybrid after the training period. The researcher processes background reports, completes further investigation of escalated or rejected requests, contacts courts, government agencies, and vendors to verify assigned records, and maintains accurate case notes and records. The role requires timely follow-up, professional communication with candidates and collaboration with other teams to keep clients informed. The researcher also keeps current with jurisdictional processes and data protection requirements, contributes to continuous improvement, and may help train or mentor new team members or assist with projects.

Requirements

High school diploma or GED required.
Computer literacy, including proficient use of Microsoft Office and email.
Confidence and effectiveness in telephone communications, including pursuing information while maintaining good client and candidate relations and closing tasks.
Ability to communicate fluently and politely in written and spoken English.

Nice To Haves

College degree preferred.
Previous customer service experience preferred.

Responsibilities

Conduct credit, criminal, and database background checks in accordance with performance standards and company policies.
Research and verify facts provided by candidates to complete screenings promptly.
Process background reports according to current reporting guidelines and standards, maintaining knowledge of those guidelines.
Investigate escalated or rejected requests requiring further review.
Ensure accurate and prompt turnaround of reports; enter findings and thorough, accurate notes, and maintain current records of actions taken.
Follow up promptly on requests, reports, and escalations.
Communicate tactfully and diplomatically with candidates to obtain missing information or clarify details.
Collaborate with other teams to keep clients informed of issues during the screening process.
Suggest and implement improvements and remain open to cross-training in other functions.
Comply with applicable data protection legislation.
Assist team members to help meet customer expectations; may mentor, train, or coach new team members.
May assist with ad hoc projects.
Contact courts, other government agencies, or vendors to verify assigned records.
Acquire updated knowledge of jurisdictional processes to become proficient in assigned work.