Public Records Researcher

HireRight • Nashville, TN

1d • Hybrid

About The Position

The Public Records Researcher conducts credit, criminal, and database background checks in accordance with qualitative and quantitative performance standards. The role uses telephone and electronic verification processes professionally and efficiently while following company policies and procedures to support timely hiring decisions and provide a strong candidate and customer experience.

The position is based at HireRight’s Nashville office. It begins onsite and may transition to hybrid after the training period. The researcher contacts courts, other government agencies, and vendors to verify assigned records, and develops knowledge of jurisdictional processes. The role may also involve mentoring, training, and coaching new team members, assisting with ad hoc projects, and cross-training in other functions.

Requirements

• High school diploma or GED.
• Computer literacy, including proficient use of Microsoft Office and email.
• Confidence communicating by telephone, including following up for information while maintaining good client and candidate relationships and closing tasks.
• Fluent, polite written and verbal communication in English.

Nice To Haves

• College degree.
• Previous customer service experience.

Responsibilities

• Conduct credit, criminal, and database background checks in accordance with performance standards and company policies and procedures.
• Research and verify information provided by candidates to complete screenings in a timely manner.
• Process background reports according to current reporting guidelines and standards, maintaining knowledge of those guidelines.
• Investigate escalated or rejected requests and ensure accurate, prompt report turnaround.
• Enter verified information and thorough, accurate notes; maintain current records of actions taken.
• Follow up promptly on requests, reports, and escalations.
• Communicate tactfully and diplomatically with candidates to obtain missing information or clarify details.
• Collaborate with other teams to keep clients informed of issues during the screening process.
• Suggest and implement improvements and remain open to cross-training outside the immediate area of responsibility.
• Ensure actions comply with applicable data protection legislation.
• Assist team members and contribute to meeting customer expectations.
• May assist with mentoring, training, and coaching new team members.
• May assist with ad hoc projects.
• Track and report issues with business partners.
• Contact courts, other government agencies, or vendors to verify assigned records.
• Acquire updated knowledge of jurisdictional processes to become proficient in assigned work.

Benefits

• Medical, dental, and vision coverage.
• Paid life and AD&D insurance and voluntary life insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• 401(k).
• Vacation and sick program.
• 10 paid holidays.
• Education assistance program.
• Business casual attire.
• Referral program.
• Employee discounts and rewards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED