Public Sector Sales Specialist

Softchoice•Toronto, ON

1d•Hybrid

About The Position

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. This involves moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. The company stands proudly for its people and supports their success through career development and advancement, with a recognized culture of inclusion and belonging. The Public Sector Sales Specialist is a dynamic sales professional who combines the ability to foster meaningful partnerships with enthusiasm for technology, and is excited about the opportunity to innovate, create new offerings and services, and drive new levels of efficiency within the Enterprise customer base. This role offers the opportunity to partner with some of the largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. The PSS role is an integral part of the customer support and growth model, focusing on white-glove service activities to improve customer retention and satisfaction, and providing exposure to the sales process to effectively train for managing an Enterprise customer account base. Initially, the focus will be on supportive activities to maintain and grow existing relationships, eventually transitioning to diversifying business and growing wallet share as an account owner, directly impacting business outcomes, increasing customer satisfaction, and preparing for career growth.

Requirements

2+ years of customer service experience.
A high level of commitment to exceptional customer service and relationship building.
Strong written and verbal communication skills.
Strong problem-solving, organizational and interpersonal skills.
The ability to work both individually and in a team environment.
The ability to work in a very fast-paced sales environment.
Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint.
High school diploma or equivalent, preferred.

Nice To Haves

Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
Proficiency in Salesforce an asset.

Responsibilities

Work as a core supportive partner for Public Sector customers along with Public Sector Account Manager and Account Executive teams.
Assist with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, and providing post-sales support.
Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
Build strong relationships with sales reps, vendors, customers, and other co-workers.
Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain customers' annuity business.
Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
Collaboratively work together as a team to decrease escalations and reduce customer risk.
Identify opportunities to grow the numbers of vendors being sold into Strategic clients.
Perform complex contract management.
Consult with dedicated clients and assist in overcoming business problems they face by utilizing Softchoice's resources and pre-sales teams.
Effectively facilitate interaction between customers and vendors/manufacturers.