Lead Program Specialist, Public Sector

ICF•Los Angeles, CA

3d•$108,006 - $183,610•Hybrid

About The Position

The Lead Program Specialist is responsible for leading utility-sponsored energy efficiency, electrification, and demand-side management programs across the public sector. This position requires strategic oversight of program design and delivery, client engagement, and technical leadership to achieve measurable energy savings and promote equitable access to clean energy solutions. The role involves managing complex projects, coordinating cross-functional teams, and ensuring compliance with contractual obligations and performance metrics.

Requirements

Bachelor’s degree; preferably in Energy, Environmental Science, Engineering, Business or a related discipline (or applicants can substitute one year of related experience for one year of education)
8+ years of experience in energy efficiency, clean energy program management, consulting for utilities or public agencies and/or related experience

Nice To Haves

Experience in energy efficiency program administration and demand-side management initiatives.
Knowledge of behind-the-meter technologies, building codes, and retrofit practices.
Professional certifications such as PMP, CEM, BPI, LEED-AP, or Six Sigma.
Strong leadership, communication, and stakeholder management capabilities.
Proficiency in Microsoft Office Suite and project tracking tools.
Demonstrated ability to manage complex projects, lead cross-functional teams, and deliver results in a dynamic environment.

Responsibilities

Act as a liaison with clients, managing day-to-day operations, outreach activities, and overall program performance.
Oversee the design, implementation, and continuous improvement of energy efficiency and demand-side management programs.
Administer program budgets, including forecasting, invoicing, and reporting, to maintain alignment with contractual deliverables and KPIs and make necessary adjustments to ensure goals are achieved.
Identify challenges or issues early and develop or obtain solutions, ensuring continual operational improvements and excellence.
Ensure customer and stakeholder escalations are resolved agreeably and quickly to ensure high program satisfaction ratings.
Direct internal teams and subcontractors to execute strategies across multiple customer segments.
Develop and sustain relationships with stakeholders such as local governments, contractors, trade allies, and community organizations.
Coordinate marketing, quality assurance/quality control, recruitment, and training initiatives to drive customer acquisition and program participation.
Monitor market trends and emerging technologies to guide program enhancements and innovation.
Manage program launches and transitions, ensuring adherence to standardized processes and best practices.
Represent programs in client meetings, industry conferences, and community forums.
Provide technical guidance, training, and leadership to internal staff and external partners.
Lead and participate in business development and strategic growth activities.