Public Sector Account Advisor

Geotab•Atlanta, GA

4d•Hybrid

About The Position

Geotab is seeking a Public Sector Account Advisor to serve as a strategic partner and trusted advisor to government and public sector customers. The role is focused on long-term account growth and retention, customer experience, and measurable return on investment. The advisor serves as the primary customer contact, learns each customer’s needs and objectives, monitors account health, and proactively manages risks. The role also involves leading business reviews, creating and executing account plans, and translating Geotab data into actionable insights that help customers operate more efficient fleets. The advisor works across Sales, Support, Product, and Engineering to advocate for customers, coordinate internal resources, and ensure commitments are delivered. Success requires strong relationship-building and communication skills, public-sector procurement and fleet operations knowledge, data-driven ROI articulation, and a proactive, solution-focused approach to customer issues. The position may require up to 20% domestic or international travel. Geotab describes its work model as flexible hybrid, with role-specific office attendance expectations to be shared during hiring. Benefits listed apply to full-time permanent employees only.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience.
5 to 8 years of experience in customer-facing roles such as account management, customer support, or program coordination.
In-depth understanding of government procurement and the operational challenges of fleet environments.
Experience supporting complex contracts or operational projects, including cross-functional coordination, escalated issue handling, and process documentation.
Advanced proficiency in Salesforce, Jira, and Google Workspace.
Ability to meet FedRAMP and CONUS compliance requirements to support federal accounts.
Ability to communicate clearly with stakeholders ranging from fleet managers to executives and remain calm and solution-focused when issues are escalated.

Nice To Haves

Experience in the public sector or fleet management industry.
Passion for improving customer experience and helping public sector fleets use data effectively.

Responsibilities

Serve as the primary point of contact for assigned accounts and understand customers’ business needs, challenges, and objectives.
Monitor account health, identify risks, and address issues proactively to prevent churn.
Build and maintain long-term relationships with customer stakeholders, including executives, managers, and technical staff.
Conduct regular business reviews to assess performance, identify improvements, and explore expansion opportunities.
Develop and execute account plans that support growth and retention through upselling, cross-selling, solution adoption, and demonstration of value.
Use Geotab data and analytics to provide actionable insights that help customers optimize operations, improve efficiency, and achieve business objectives.
Work with customers to define and track KPIs that demonstrate the ROI of Geotab solutions.
Lead implementation strategies that support solution adoption and prevent customer churn.
Coordinate with Sales, Support, Product, and Engineering to advocate for customers and ensure commitments are delivered.
Support complex contracts or operational projects through cross-functional coordination, escalated issue handling, and process documentation.