Public Sector Account Advisor

Geotab•Las Vegas, GA

3d•Hybrid

About The Position

Geotab is seeking a Public Sector Account Advisor to serve as a strategic partner and trusted advisor to government and public sector customers. The role is responsible for long-term account growth, retention, and measurable return on investment across a portfolio of accounts. The advisor is the primary customer contact, learns each customer's business needs and objectives, monitors account health, and proactively addresses risks. The role also involves leading business reviews, creating account plans to identify expansion opportunities, and turning Geotab data into actionable insights that help customers operate more efficient fleets. The advisor works cross-functionally with Sales, Support, Product, and Engineering to advocate for customers, coordinate internal resources, and deliver commitments. Success requires strong relationship-building and communication skills, including communicating with fleet managers and executives and staying solution-focused when issues are escalated. The position calls for understanding government procurement and fleet operations, explaining ROI through data, and continuously improving the customer experience. Up to 20% domestic or international travel may be required. Geotab describes its work model as flexible hybrid; specific location and onsite attendance expectations will be shared during hiring.

Requirements

Bachelor's degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience.
5 to 8 years of experience in customer-facing roles such as account management, customer support, or program coordination.
In-depth understanding of government procurement and fleet operational challenges.
Experience supporting complex contracts or operational projects, including cross-functional coordination, escalated issue handling, and process documentation.
Advanced proficiency in Salesforce, Jira, and Google Workspace.
Ability to meet FedRAMP and CONUS compliance requirements to support federal accounts.
Ability to communicate clearly with stakeholders ranging from fleet managers to executives.
Up to 20% domestic or international travel may be required.

Nice To Haves

Experience in the public sector or fleet management industry.
A passion for building lasting customer relationships and improving the customer experience.

Responsibilities

Act as the primary point of contact for assigned accounts and understand customers' business needs, challenges, and objectives.
Monitor account health, identify risks, and proactively address issues to prevent customer churn.
Build and maintain long-term relationships with customer stakeholders, including executives, managers, and technical staff.
Conduct regular business reviews to assess performance, identify improvements, and explore expansion opportunities.
Develop and execute account plans to drive growth and retention, including identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the value of Geotab solutions.
Use Geotab data and analytics to provide actionable insights that help customers optimize operations, improve efficiency, and achieve business objectives.
Work with customers to define and track KPIs that demonstrate the ROI of Geotab solutions.
Lead implementation strategies that encourage solution adoption and prevent customer churn.
Coordinate with Sales, Support, Product, and Engineering to advocate for customers, align internal resources, and ensure commitments are delivered.
Handle escalated issues and document processes as needed.