Public Safety Telecommunicator

City of Concord • Concord, NC

2h • $23 - $23

About The Position

The Public Safety Telecommunicator receives and prioritizes emergency and non-emergency police, fire, and after-hours utility requests, supporting callers and responders. The position dispatches police, fire, and after-hours public works personnel, monitors multiple radio channels and calls, and uses communications systems to share information across channels. It also maintains records and logs and prepares related reports.

The role requires working 12-hour rotational shifts that include day hours (6:45 a.m. to 7:00 p.m.) and night hours (6:45 p.m. to 7:00 a.m.), every other weekend, and occasional U.S.-recognized holidays. The schedule may change based on internal and external needs to ensure departmental continuity of operations.

Requirements

• Knowledge of customer service principles.
• Knowledge of modern office equipment.
• Knowledge of applicable local, state, and federal laws, rules, and regulations.
• Valid North Carolina Driver's License and an acceptable driving record under City criteria.
• Possess or obtain Division of Criminal Information (DCI) Certification within 120 days of hire; failure to obtain certification within that period may result in termination.
• Possess or obtain Sheriff Standards Certification within 12 months of hire; failure to obtain certification within that period may result in termination.
• Ability to work 12-hour rotating day and night shifts, every other weekend, and occasional recognized U.S. holidays.
• Ability to perform duties requiring fine dexterity, sitting, handling, vision, hearing, twisting, and talking.

Responsibilities

• Dispatch police, fire, and after-hours public works personnel while monitoring multiple radio channels and calls.
• Process emergency and non-emergency calls, determine the appropriate response and priority based on provided information, accurately enter information into databases, and fulfill emergency service departments’ requests promptly.
• Maintain records, files, and logs; enter information into databases and/or spreadsheets; and prepare related reports.
• Operate communications systems and platforms to facilitate information sharing across multiple channels.
• Make quick, accurate decisions under pressure while remaining professional and composed in high-stress situations.
• Perform other similar duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed