Public Safety Telecommunicator

City of Concord • Concord, NC

19h

About The Position

The Public Safety Telecommunicator receives and prioritizes emergency and non-emergency police, fire, and after-hours utility requests, providing support to callers and responders. The position dispatches police, fire, and after-hours public works personnel, monitors multiple radio channels and calls, determines appropriate responses and priorities, and promptly and accurately records information in databases. The role also maintains records, files, and logs; prepares reports; and operates communications systems and platforms to share information across multiple channels. It requires quick, accurate decision-making and professionalism in high-stress situations.

The position works a 12-hour rotating schedule that includes both day shifts (6:45 a.m. to 7:00 p.m.) and night shifts (6:45 p.m. to 7:00 a.m.), every other weekend, and occasional U.S.-recognized holiday shifts. The schedule may change based on departmental needs to ensure continuity of operations.

Requirements

• Valid North Carolina driver's license and an acceptable driving record under City criteria.
• Possession of, or ability to obtain, Division of Criminal Information (DCI) Certification within 120 days of hire; failure to obtain it may result in termination.
• Possession of, or ability to obtain, Sheriff Standards Certification within 12 months of hire; failure to obtain it may result in termination.
• Knowledge of customer service principles, modern office equipment, and applicable local, state, and federal laws, rules, and regulations.
• Customer service and keyboarding skills.
• Ability to remain calm in stressful situations and maintain confidentiality.
• Ability to prioritize work and perform multiple tasks.
• Communication and interpersonal skills sufficient to exchange or convey information and receive work direction.
• Fine dexterity, sitting, handling, vision, hearing, twisting, and talking; sedentary work involving sitting most of the time and exerting up to 10 pounds occasionally or negligible weights frequently.
• Ability to work rotating 12-hour day and night shifts, every other weekend, and occasional U.S.-recognized holiday shifts.

Responsibilities

• Dispatch police, fire, and after-hours public works personnel while monitoring multiple radio channels and calls.
• Process emergency and non-emergency calls, determine the appropriate response and priority, and enter information accurately and quickly into databases.
• Fulfill the requests of emergency service departments.
• Maintain records, files, and logs; enter information into databases or spreadsheets; and prepare related reports.
• Operate communications systems and platforms to facilitate information sharing across multiple channels.
• Make quick, accurate decisions under pressure while remaining professional and composed in high-stress situations.
• Perform other similar duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed