Public Safety Telecommunicator Trainer

City of Auburn • Auburn, AL

6d • Onsite

About The Position

The Public Safety Telecommunicator Trainer plans, coordinates, leads, and implements training for the communications division. The role reports to the Public Safety Telecommunicator Administrator and exercises direct supervision over assigned personnel. It may also perform the duties of a Public Safety Telecommunicator Supervisor when needed and other related duties as assigned.

The position develops and maintains new-hire training and the communications division’s continuing education program, tracks training activities and certifications, and conducts quality assurance and evaluations to support compliance with applicable policies, protocols, and standards.

Requirements

• Associate’s degree in a related field or equivalent, and three to five years of experience, or an equivalent combination of education and experience.
• Possess or be able to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment.
• Possess or be able to readily obtain Public Safety Telecommunicator I certification within six months of employment.
• Knowledge of communications software and hardware, Alabama Criminal Justice Information Center and National Crime Information Center guidelines, city streets and geography, the Computer Aided Dispatch system, local government operations, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and similar programs.
• Skill in operating two-way radios and multi-line telephone systems, making decisions in stressful situations, using computers for data entry and word processing or accounting, operating small office equipment, and communicating effectively orally and in writing.
• Ability to interact effectively and courteously with employees and the public; work well with others; handle confidential and sensitive matters; use computers; and work independently and manage time effectively.

Nice To Haves

• Center Training Officer Certification, Public Safety Telecommunicator Instructor certification, or Center Training Officer Instructor certification.

Responsibilities

• Develop, implement, lead, and maintain training for all new hires and the communications division’s continuing education program.
• Coordinate and maintain records of training activities, certifications, and recertifications in accordance with APCO, NENA, and state standards.
• Conduct regular quality assurance and evaluation to ensure compliance with policies, protocols, and standards.
• Perform Public Safety Telecommunicator Supervisor duties when needed.
• Exercise direct supervision over assigned personnel.
• Perform other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree