Public Safety Telecommunicator - Lateral

Town of Oro Valley • Oro Valley, AZ

1d • Onsite

About The Position

The Oro Valley Police Department (OVPD) continuously accepts applications for Lateral Public Safety Telecommunicators. Hiring processes are conducted when OVPD has an employment vacancy, as well as, enough Lateral Public Safety Telecommunicator applications to run a competitive process. During these periods, applicants will be contacted and asked to complete a separate background packet. This position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. The position of Public Safety Telecommunicator requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other Public Safety Telecommunicators and Public Safety Telecommunicators may assist in training, teaching and basic operational equipment management. The position of Public Safety Telecommunicator requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility.

Requirements

• Currently be employed as a Police Dispatcher and preferably have two years of continuous police dispatching experience.
• ACJIS certification or ability to complete one within 6 months.
• A high school diploma or GED.
• Two years (preferable) of continuous police dispatching experience.

Nice To Haves

• Spillman CAD experience
• Vesta E911 Phone System experience

Responsibilities

• Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems.
• Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies.
• Monitors and coordinates police unit activity and assignments via police radio frequencies.
• Maintains status and locations of public safety personnel.
• Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment.
• Creates and maintains automated or manual logs of public safety communications activity.
• Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes.
• Enters and maintains files for persons or property pending apprehension/recovery.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keeps informed of departmental regulations, policies and procedures.
• May assist in providing on-the-job training for Public Safety Telecommunicators and submit progress reports and evaluations on trainees.
• Regular and reliable attendance.
• Shift work may be required to include nights, weekends, and holidays.

Benefits

• Signing bonus of $5,000.01 paid in three installments for candidates with two or more years of experience.
• 80 hours of administrative leave at the start of employment.
• 80 hours of sick leave at the start of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED