Public Safety Telecommunicator II (PST II) Full-Time
About The Position
The Metacomet Emergency Communications Center (MECC) is seeking qualified applicants for the position of full-time Public Safety Telecommunicator II (PST II). MECC is a regional emergency communications center providing emergency communications services for six member communities. Public Safety Telecommunicators receive 911 emergency and non-emergency business calls and dispatch appropriate police, fire, and EMS resources. This role requires the ability to receive and process multiple requests for information simultaneously while maintaining accuracy in a fast-paced environment. Telecommunicators also monitor multiple public safety radio channels and alarm monitoring systems. MECC utilizes a progressive career development model offering opportunities to expand knowledge, skills, and operational responsibilities. Employees hired as PST II are expected to complete all required training and become qualified in two of the MECC's operational disciplines: Call Taking, Police Radio Operations, and Fire Radio Operations. Assignment to disciplines and training progression will be determined by MECC based on operational needs. Achieving and maintaining PST II qualification is a condition of continued employment.
Requirements
- High school diploma or GED.
- Must successfully complete all required training and achieve Public Safety Telecommunicator II (PST II) qualification by becoming certified in two of the MECC's operational disciplines (Call Taking, Police Radio Operations, and Fire Radio Operations) within the timeframe established by MECC.
- Maintaining PST II qualification is a condition of continued employment.
- Successfully pass State, FBI, and MECC background investigations.
Nice To Haves
- EMD certification
- CPR certification
- Next Generation 911 certification
- APCO Public Safety Telecommunicator I (PST I) certification
- CJIS certification
- Candidates not currently certified must successfully obtain all required certifications within two (2) months of hire.
Responsibilities
- Receive emergency 911 and non-emergency business calls while courteously and efficiently obtaining all relevant information.
- Dispatch and communicate with police, fire, and EMS personnel in accordance with agency policies, procedures, and operational objectives.
- Evaluate incidents, determine the appropriate level of response, and direct information to the appropriate responders.
- Operate complex radio communications and emergency communications equipment.
- Maintain familiarity with the geography of the communities served.
- Understand and follow oral and written instructions.
- Interact with the public courteously, professionally, and effectively during stressful situations.
- Read and interpret laws, departmental policies, rules, and procedures.
- Utilize multiple computer systems simultaneously in a fast-paced environment.
- Remain calm and react appropriately during emergency situations.
- Complete accurate reports and documentation.
- Learn and maintain proficiency in departmental functions, practices, policies, and procedures.
- Communicate clearly using a well-modulated voice and proper diction.
- Establish and maintain effective working relationships with coworkers, partner agencies, and the public.
- Work a 24-hour, 7-day-per-week operation, including nights, weekends, holidays, and mandatory overtime as required.
- Sit at a dispatch console for extended periods while maintaining constant situational awareness.
- Perform other related duties as assigned.
Benefits
- Health insurance information available at Employment | Metacomet ECC, MA
- Employee retention incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
