Public Safety Specialist-Administration Department

St Louis County Library•Frontenac, MO

1d•Onsite

About The Position

St. Louis County Library’s Administration Department is hiring a full-time Public Safety Specialist to work under the direction of the Manager, Safety & Security. In a public library setting, the Specialist helps maintain a welcoming, safe, and secure environment for employees and patrons and protects library assets. This is a safety-sensitive role requiring the employee to remain alert and safe at all times. The position provides customer service and performs safety and security duties across branch exteriors, public spaces, and employee service areas. Duties include explaining the Library’s Code of Conduct, using de-escalation techniques to address concerns, documenting and following up on incidents, supporting enforcement of patron suspensions, assisting with emergency evacuations, and securing the branch at closing. The Specialist also conducts quarterly safety and security risk assessments, checks security cameras, requests maintenance to address hazards, responds to after-hours public safety matters, and serves as a liaison with local law enforcement, fire protection, and emergency personnel. The stated schedule is Monday through Friday, either 12:00 p.m. to 8:00 p.m. or 1:00 p.m. to 9:00 p.m., including weekends. The salary is $24.19 per hour.

Requirements

High school diploma or GED.
Three to five years of experience in security, social services, or a related field working directly with the public.
Excellent communication skills, including customer service, conflict resolution, and de-escalation techniques.
Willingness to obtain Adult CPR with First Aid and Automatic External Defibrillation (AED) certification.
Willingness to obtain Mental Health First Aid Certification.
Unarmed Security License issued by St. Louis County Police.
Ability to operate a motor vehicle.
Valid driver’s license with a good driving record.
Ability to use Microsoft Word, Excel, and Google-based applications such as Gmail, Calendars, and Docs.
Ability to stand and walk for an eight-hour shift.
Ability to lift a minimum of 50 lbs.

Nice To Haves

Bachelor’s degree or 60 hours of college credit.
Experience working with the underserved population.

Responsibilities

Provide excellent customer service while creating a safe and welcoming environment for employees and patrons accessing Library services.
Perform safety and security duties related to protecting Library employees and facilities.
Explain the Library’s Code of Conduct to patrons courteously and tactfully, using de-escalation techniques to address issues and resolve conflicts.
Maintain confidentiality in interactions with patrons and employees.
Circulate among the branch exterior, public spaces, and employee service areas.
Secure the branch at closing and set the alarm system.
Accompany Library employees to parking areas and be the last person to leave the branch parking area.
Work cooperatively with management and employees to maintain a safe environment.
Document observations, information, incidents, and surveillance activities in incident reports, and conduct necessary follow-up.
Support employees with enforcement of patron suspensions.
Assist with evacuations of employees and patrons during emergencies.
Conduct quarterly safety and security risk assessments.
Perform routine security camera checks and ensure cameras are operational.
Create maintenance service requests to address safety hazards.
Respond to public safety matters after hours.
Act as a liaison with local law enforcement, fire protection, and emergency personnel.
Facilitate the release of video footage for police investigations.
Assist local fire department personnel with yearly branch fire inspections.
Perform other duties as assigned.