Public Safety (Security) Officer - Unarmed

Advocate Health

6d • $22 - $33

About The Position

The Public Safety (Security) Officer provides unarmed security services at Aurora St. Luke’s Medical Center with a customer-service approach grounded in professionalism, fairness, and compassion. The officer helps maintain a safe and welcoming environment for patients, visitors, and teammates by conducting patrols, responding to emergencies and incidents, preventing and investigating workplace violence, and enforcing safety and security rules. The role works closely with medical staff, hospital departments, and external law enforcement and first responder agencies. The schedule is 11 p.m.–7 a.m., with rotating weekends and holidays.

Requirements

• High school graduate or GED.
• Typically, one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving potential risks to people or property.
• Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and an Illinois State Police Firearm Owners Identification Card (FOID).
• For Wisconsin teammates: a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
• Above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Ability to contribute to a respectful, supportive work environment and commit to patient-centered safety practices.
• Ability to collaborate with medical staff and external law enforcement, remain calm under pressure, and develop solutions through positive working relationships.
• Successfully pass a background investigation, drug screen, and pre-placement physical after offer.
• Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
• Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
• Ability to operate necessary job equipment, walk all areas of the facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients.
• Ability to handle personal stress and possible violence and work around frequent aggressive behavior and emotionally charged situations.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; wear protective clothing as necessary.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Knowledge of use-of-force review.
• Awareness of crime prevention through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services with professionalism, fairness, and compassion while following policies, procedures, and training.
• Maintain an alert, observant, ethical, professional, and service-oriented presence; enforce safety and security rules and maintain department uniform and equipment.
• Conduct interior and exterior patrols, inspections, Interim Life Safety Measures audits, patient valuables management, and contraband searches.
• Provide information, directions, and physical assistance to team members, patients, and visitors; control traffic and address unauthorized persons.
• Prevent, respond to, and investigate workplace violence, including service calls involving combative or threatening people and teammate incidents.
• Use de-escalation as a primary resource and apply use-of-force techniques when necessary, including conducted energy weapons and handcuffing.
• Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergencies and crisis situations and physically intervene in accordance with training when injury may occur.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, and escalate complaints with supporting documentation.
• Conduct liaison rounds with departments and units and provide security-awareness education to teammates.
• Coordinate with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner patient guards for policy compliance and safety.
• Maintain required department training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay may be available for shifts, on-call work, and other qualifying circumstances.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED