Public Safety (Security) Officer - Unarmed

Advocate Health•Milwaukee, WI

8d•$22 - $33•Onsite

About The Position

The Public Safety (Security) Officer provides security services at Aurora Sinai Medical Center with a customer-service approach grounded in professionalism, fairness, and compassion. The officer patrols the facility and grounds, identifies vulnerabilities and hazards, enforces safety and security rules, supports patients, visitors, and teammates, and responds to emergencies and incidents. The position includes overnight work from 11 p.m. to 7 a.m., with rotating weekends and some holidays potentially required. The officer investigates incidents, responds to workplace violence and other service calls, supports de-escalation and emergency response, and coordinates with clinical teams and law enforcement. The role also includes maintaining required training and certifications, conducting liaison rounds and security-awareness education, and assisting with traffic, crowd, parking, and vehicle-related needs. Work is at Aurora Sinai Medical Center, 945 N. 12th St., Milwaukee, Wisconsin.

Requirements

High school diploma or GED.
Typically, one year of experience in security, a related public safety field, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
Obtain the Healthcare Security Officer Certification (CHSO) from IAHSS within two years of appointment; one-time certification, with no recertification required.
Valid driver’s license issued by a Division of Motor Vehicles.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: concealed carry weapon (CCW) license issued by the Department of Justice (DOJ).
Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
Emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Ability to work respectfully and kindly with teammates and contribute to a collaborative, patient-centered safety environment.
Ability to remain calm under pressure and support a safe, welcoming, and therapeutic environment.
Ability to collaborate with medical staff and external law enforcement, as appropriate, and develop solutions through positive working relationships.
Successfully pass a background investigation, drug screen, and pre-placement physical after offer, as part of pre-employment screening.
Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
Ability to handle personal stress and possible violence, walk all facility and grounds areas, restrain individuals who require restraint, and assist clinical teammates with lifting patients of all sizes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing must be worn as necessary.
Frequent exposure to aggressive behavior and emotionally charged situations.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide professional, fair, compassionate, customer-service-oriented security services in accordance with policies, procedures, and training.
Maintain a professional and approachable demeanor, remain alert and ethical, enforce safety and security rules, and keep department uniform and equipment in good repair.
Conduct interior and exterior patrols; inspect for vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
Assist patients, visitors, and teammates with information, directions, and physical help; control traffic; monitor visitor conduct; and question unauthorized persons.
Prevent, respond to, and investigate workplace violence, including service calls involving combative or threatening patients or visitors and teammate incidents.
Serve as a primary de-escalation resource and use force when necessary, including conducted energy weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
Respond immediately to emergency and crisis situations and physically intervene, consistent with training, when there is potential for injury.
Investigate incidents on Advocate Health property, complete timely and accurate reports, and address or escalate complaints with supporting documentation.
Conduct liaison rounds and build partnerships with departments and units; provide security-awareness education to teammates.
Liaise with federal, state, and local law enforcement and first responder agencies; coordinate, brief, and monitor law enforcement prisoner-patient guards to ensure policy compliance and prevent unsafe practices.
Maintain current training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, department-issued equipment, and other academy or annual training requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicle assistance.
Operate all equipment necessary to perform the job.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, short-term disability, and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.