Public Safety (Security) Officer - Unarmed

Advocate Health•Mount Pleasant, SC

7d•$22 - $33

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, emphasizing professionalism, fairness, and compassion while following policies, procedures, and training. The officer helps create a safe, welcoming, and therapeutic environment for patients, visitors, and teammates through patrols, emergency response, de-escalation, incident investigation, and collaboration with hospital departments and external agencies. The role includes interior and exterior patrols; identifying security vulnerabilities, hazards, and fire conditions; supporting patient valuables management and contraband searches; providing directions and assistance; monitoring visitor conduct and traffic; and responding to workplace violence, threatening behavior, and other service calls. The officer may use force when necessary and is trained in procedures and equipment such as conducted energy weapons and handcuffs. The officer also supports emergency planning and response, investigates incidents and prepares reports, conducts liaison rounds and security awareness education, coordinates with law enforcement, and assists with parking, traffic, and crowd control. This is a full-time role with 40 hours per week on day shift, scheduled as two 12-hour shifts and two 8-hour shifts. The listed pay range is $21.85–$32.80. The position requires a high school diploma or GED, typically one year of relevant experience, and applicable state-specific credentials. A healthcare security certification must be obtained within two years of appointment, and conducted energy weapon certification is required within 90 days of hire and periodically thereafter.

Requirements

High school graduate or GED.
Typically one year of experience in security, a related public safety area, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
Obtain Security Officer Healthcare Certification (CHSO) from the International Association for Healthcare Security and Safety within two years of appointment; recertification is not required.
Hold a valid driver’s license issued by the Division of Motor Vehicle.
Illinois teammates must complete the State of Illinois 20-hour Basic Security Officer course.
Illinois teammates must have a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
Wisconsin teammates must have a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Become certified in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
Demonstrate above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Work respectfully and kindly with teammates and contribute to a supportive work environment.
Demonstrate a daily commitment to patient-centered safety practices and collaborate with medical staff and external law enforcement as appropriate.
Remain calm under pressure and support a safe, welcoming, and therapeutic environment.
Interact with peers with positive intent and create solutions through collaborative relationships.
Successfully pass a background investigation, drug screen, and post-offer pre-placement physical as part of pre-employment screening.
Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
Be able to operate all equipment necessary to perform the job.
Be physically fit to walk all areas of facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
Be able to handle personal stress and possible violence and work amid frequent aggressive behavior and emotionally charged situations.
Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, or radiation hazards.

Nice To Haves

Knowledge of behavioral threat assessment.
Experience or knowledge in use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide professional, fair, compassionate, customer-service-oriented security services in accordance with policies, procedures, and training.
Maintain an alert, ethical, approachable, and service-oriented presence; comply with and enforce safety and security rules; and keep department uniform and equipment in good repair.
Conduct interior and exterior patrols and inspections to identify vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
Provide information, directions, and physical assistance to teammates, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and teammate incidents.
Serve as a primary de-escalation resource and use force when necessary, including conducted energy weapons and handcuffing.
Plan, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fire, and active threats.
Respond immediately to emergencies and crises and physically intervene, in accordance with training, when situations may result in injury.
Investigate incidents on Advocate Health property, complete timely and accurate reports, and address or escalate complaints with supporting documentation.
Conduct liaison rounds to build partnerships with departments and units and provide security awareness education to teammates.
Liaise with federal, state, and local law enforcement and first responder agencies; coordinate, brief, and monitor law enforcement prisoner patient guards for policy compliance and safety.
Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment and requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.
Competitive compensation and well-being programs.