Public Safety (Security) Officer - Unarmed

Advocate Health•Milwaukee, WI

5d•$22 - $33

About The Position

The Public Safety (Security) Officer provides security services at Aurora Psychiatric Hospital with a professional, fair, compassionate, and customer-service-oriented approach. The officer helps maintain a safe, welcoming, and therapeutic environment for patients, visitors, and teammates while complying with and enforcing applicable safety and security rules. Duties include interior and exterior patrols, identifying hazards and vulnerabilities, managing patient valuables, conducting contraband searches, assisting with traffic and crowd control, and responding to emergencies and service calls. The role includes de-escalating incidents and, when necessary, using approved physical interventions and equipment. The officer investigates incidents on Advocate Health property, prepares timely and accurate reports, conducts liaison rounds, delivers security-awareness education, and coordinates with law enforcement and first responders. The position is full-time, 40 hours per week, with a standard 11:00 PM–7:00 AM shift and a rotating weekend schedule.

Requirements

High school graduate or GED.
Typically requires one year of experience in security, a related public safety field, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
Valid driver’s license issued by the Division of Motor Vehicle.
Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
Obtain certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Demonstrate emotional intelligence, empathy, and compassion when responding to teammate, visitor, and patient incidents.
Commit to patient-centered safety practices and collaborate with medical staff and external law enforcement as appropriate.
Remain calm under pressure and work respectfully and collaboratively to support a safe, welcoming, therapeutic environment.
Successfully pass a background investigation, drug screen, and pre-placement physical after an offer of employment.
Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes or vision correctable to 20/20 with corrective lenses in both eyes.
Be physically fit to walk throughout facility areas and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
Be able to handle personal stress and possible violence and work amid frequent aggressive behavior and emotionally charged situations.
Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, or radiation hazards.
Operate equipment necessary to perform the job.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide professional, fair, compassionate, customer-service-oriented security services in accordance with policies, procedures, and training.
Maintain a professional and approachable demeanor; remain alert, observant, and ethical; enforce safety and security rules; and keep department uniform and equipment in good repair.
Conduct interior and exterior patrols and inspections to identify vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
Provide information, directions, and physical assistance to teammates, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and teammate incidents.
Serve as a resource for de-escalation and use approved force when necessary, including conducted electrical weapons and handcuffing.
Plan, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fire, and active threats.
Respond immediately to emergency and crisis situations and physically intervene, in accordance with training, when there is potential for injury.
Investigate incidents on Advocate Health property, complete timely and accurate reports, address and escalate complaints to the appropriate leader, and provide supporting documentation.
Conduct liaison rounds, build partnerships with departments and units, and provide security-awareness education to teammates.
Liaise with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner-patient guards for policy compliance and safety.
Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment and training requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.