Public Safety Records Clerk

City of Rohnert Park•Rohnert Park, CA

1d•Onsite

About The Position

The Public Safety Records Clerk performs a variety of responsible clerical work involving the processing of department records, and maintains courteous relationships with the public and representatives of other agencies as the first point of contact at the front desk. This position requires a high degree of independent judgment to proactively ensure that laws, codes and procedures are interpreted and applied correctly, as well as strong interpersonal skills, attention to detail, and the ability to effectively multi-task. The City of Rohnert Park is located in the North Bay, 45 minutes from San Francisco, in the heart of Sonoma County's wine country and home to Sonoma State University. Rohnert Park is a great place to live and work, with close-knit neighborhoods, incredible schools, and a business-friendly community. The Rohnert Park Department of Public Safety is one of the few departments in the state to consolidate police and fire services, where all officers are also trained as firefighters. Under general supervision, performs a variety of general administrative, clerical, and customer service duties involved in the maintenance, processing, and distribution of Department of Public Safety records, including assisting in office support duties; and performs related work as required.

Requirements

Operations, policies, procedures, and functions of the Public Safety Department.
Basic understanding of law enforcement terminology.
Modern office practices and procedures, including filing and the use of standard office equipment.
Business arithmetic and basic statistical techniques.
Basic principles of record keeping.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination.
Computers and software programs related to public safety operations to conduct, compile, and/or generate documentation.
Learn basic functions, principles, and practices of law enforcement agencies.
Learn and interpret, apply, and explain applicable Federal, State, and local codes, regulations, policies, technical processes, and procedures.
Learn techniques, methods, and processes of police record management and retrieval.
Organize, research, and maintain technical and administrative files.
Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work.
Make accurate arithmetic and statistical calculations.
File and maintain automated and hardcopy records with accuracy.
Organize own work, set priorities, and meet critical deadlines.
Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Equivalent to a high school diploma and two (2) years of work related experience in a high public contact work environment.
Possession of, or ability to obtain, a valid California Driver’s License and a satisfactory driving record by time of appointment.

Nice To Haves

College-level coursework or experience in criminal justice or related field is desirable.

Responsibilities

Performs a variety of customer services functions applicable to records release and maintenance, including receiving, responding to, entering and verifying for accuracy police reports.
Maintains and updates records according to established policies and procedures, including indexing a wide variety of violations and notifications, tracking and filing reports, and redacting confidential information when required; purges records and files as required.
Processes requests for vehicle releases and subpoenas for officer court appearances, and various other reports and documents.
Enters a variety of statistical data and reporting into computer systems with a high degree of accuracy.
Assembles and compiles information for a variety of departmental, State mandated, and statistical reports, including verifying accuracy and completion of reports and maintaining files.
Provides general information regarding department policies, procedures, and regulations, including responding appropriately to complaints, requests for information, and requests for service in person and by telephone, forwarding written complaints against personnel, and coordinating work with other City departments.
Performs a variety of reception, administrative support, and clerical duties, including answering and directing telephone calls and calls for service, preparing court packages, taking supplemental reports, accepting and booking property, and distributing incoming mail; sorts, files, copies, and distributes a variety of documents; maintains a variety of filing systems; executes citation sign offs on correctable vehicle mechanical violations; and participates in the registration services.
Collects and prepares documents for arrests and citations; forwards documents to appropriate department, unit, and court; indexes a wide variety of violations and notifications; compiles and distributes complaints.
Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and unit policies and procedures in determining completeness of applications, records, and files.
Provides research assistance to officers and other law enforcement personnel as requested.
Performs other duties as assigned.
Provide outstanding and friendly customer service.
Create and maintain a respectful and collaborative working environment.
Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible.
Demonstrate care for the organization, customers, and coworkers.
Perform work of the highest quality possible.
Practice and encourage initiative and innovation to improve the workplace.