Public Safety Officer

Hartford Healthcare•Meriden, CT

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help ensure safe, secure, and prepared environments for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage emergencies and security incidents, and provide support and resources after situations are resolved. The role may involve facility patrols, fixed-area assignments, and safe operation of vehicles during mobile patrols. The position requires a high school diploma or GED, one year of relevant experience, a valid driver’s license, and a valid Connecticut Guard Card. Officers must communicate in English, use sound judgment and discretion, handle difficult situations and emergencies, work independently with attention to detail, and have basic to intermediate computer and technology skills. Two years of relevant experience and several additional qualifications are preferred. Hartford HealthCare describes opportunities for career development and growth and offers a competitive benefits program designed to support work/life balance.

Requirements

One year of relevant experience in public safety, corrections, emergency medical services, or the military.
High school diploma or GED.
Valid driver’s license.
Valid Connecticut Guard Card.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and good judgment, perform duties promptly and consistently, and work with little direction based on circumstances.
Focus on providing an exceptional experience to patients, customers, staff, organizations, and internal and external partners.
Ability to analyze and solve difficult situations, problem events, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including use of electronic tools and resources.

Nice To Haves

Two years of relevant experience.
Basic First Aid and CPR.
Crisis Prevention Institute (CPI) training.
Management of Aggressive Behaviors (MOAB) training.
Multilingual ability.

Responsibilities

Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, and first responders.
Patrol and round facilities to identify concerning activity, safety concerns, and other problems.
When assigned to fixed areas, check credentials and provide information or directions.
When assigned to mobile patrols, operate vehicles safely and comply with traffic and safety rules.
Respond promptly and use problem-solving skills to manage and investigate security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures, and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.