Public Safety Officer

Beth Israel Lahey Health•Plymouth, MN

1d•$21 - $26•Onsite

About The Position

The Public Safety Officer conducts proactive interior and exterior rounds to deter and identify criminal activity, safety concerns, and public safety hazards. The officer responds to calls for service, triages and addresses emergencies, performs patient watches and monitoring, completes rounds and parking lot audits, and covers assigned posts according to Post Orders. Duties also include providing coverage at the Switchboard, Communication and Dispatch Center; liaising with local emergency services; using CCTV systems to identify and address concerns; and de-escalating crisis situations, including using physical restraint techniques when necessary. The officer contributes to a community- and customer-service-based safety program, maintains assigned posts, equipment, and vehicles, and supports the hospital’s mission and core values through service to patients, visitors, and staff. The position is 40 hours per week on the night shift, with rotating weekends and holidays. It requires a high school diploma or equivalent, at least one year of experience in a related role, and the ability to use a telephone, computer, and communications and dispatch software. Officers must obtain and maintain a Massachusetts License to Carry within six months of employment, maintain a Massachusetts driver’s license, complete IAHSS Basic Security Officer training within 60 days, and obtain and maintain MOAB certification within three months. CPI or another certification may be substituted until organizational training is offered. The role involves frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 pounds; occasional stair climbing, lifting 50–100 pounds, and sitting; and frequent keyboard and telephone use. Hearing, sight, speech, concentration, and problem-solving are required constantly; smell and touch are used frequently. The position is covered by a collective bargaining agreement. The listed base hourly pay range is $20.80–$26.49. Staff are required to be vaccinated against influenza as a condition of employment.

Requirements

At least one year of experience in a related role.
High school diploma or equivalent.
Thorough working knowledge of the hospital environment.
Ability to use a telephone, computer, communications software, and dispatch software.
Obtain and maintain a Massachusetts License to Carry within six months of employment.
Maintain a Massachusetts driver’s license.
Successfully complete IAHSS Basic Security Officer training within 60 days of employment.
Obtain and maintain MOAB certification within three months of employment; CPI or another certification may be substituted until organizational training is offered.
Ability to meet the physical and sensory requirements described, including frequent movement and lifting over 10 pounds, occasional lifting of 50–100 pounds, and constant use of hearing, sight, and speech.

Nice To Haves

Previous or current law enforcement and/or military experience.

Responsibilities

Conduct proactive interior and exterior rounds to prevent, deter, and identify potential criminal activity, safety concerns, and public safety hazards.
Respond to public safety calls for service and triage and address emergency situations.
Perform patient watches and monitoring, rounding, parking lot audits, and assigned post duties as directed by Post Orders.
Provide coverage at the Switchboard, Communication and Dispatch Center.
Act as a liaison between the hospital and local emergency services.
Use CCTV systems to identify, report, and address public safety concerns.
De-escalate crisis situations verbally and, when necessary, use physical restraint techniques.
Contribute to a high-quality, community- and customer-service-based safety program.
Maintain a clean and organized post, equipment, and vehicle, and conduct basic cleaning when necessary.
Provide exceptional customer-focused service to patients, visitors, and staff in support of the hospital’s core values and mission.