Public Safety Officer, Northwest Community Hospital, Per Diem

Endeavor Health•Arlington Heights, IL

1d•Onsite

About The Position

The Public Safety Officer provides unarmed, uniformed security and safety services under general supervision and according to established policies and procedures. The role supports the department’s mission to provide high-quality service and protect people and property from harm. Duties may also include bicycle patrol. The position is per diem at Northwest Community Hospital in Arlington Heights, Illinois, with rotating shifts of 6 a.m.–6 p.m. or 6 p.m.–6 a.m. The officer patrols assigned hospital facilities and grounds, responds to service calls, welcomes and assists patients and visitors, directs traffic, and helps keep restricted areas clear. The officer monitors security, safety, and property-control procedures; responds to incidents and threats; and prepares accurate documentation. The role may require physically restraining individuals under established procedures and coordinating with police.

Requirements

High school diploma or GED.
At least one year of experience in a customer-focused, service-based organization.
Valid Illinois Firearm Owner’s Identification Card within 90 days of the position’s start date.
Current CPR certification issued by the American Heart Association or Red Cross within 90 days of the position’s start date.
Valid driver’s license. If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.
CPI (Crisis Prevention Intervention) certification within six months of hire.

Nice To Haves

At least two years of experience in law enforcement, the military, or private security.
Experience in a healthcare environment.
Fundamental understanding of computers, loss prevention, and fire/security technology.
IAHSS Basic Healthcare Security Officer training course certification within 12 months of the position’s start date.

Responsibilities

Patrol assigned facility and grounds areas on foot or in a motorized vehicle according to established schedules, investigate unusual occurrences, and may perform bicycle patrol duties.
Report incidents or potential loss of hospital, employee, patient, or visitor property due to fire, theft, or vandalism; involve police when necessary and assist with police investigations.
Respond to service calls promptly, safely, professionally, and courteously.
Welcome patients and visitors, provide accurate directions around hospital grounds, and escort people to destinations whenever possible.
Direct vehicle traffic around hospital facilities and ensure loading docks and ambulance unloading zones remain clear of unauthorized vehicles.
Issue parking citations for improperly parked vehicles and maintain citation records.
Following established procedures, physically restrain unruly patients, visitors, or other individuals who pose a threat to themselves, others, or property; involve police when necessary and assist with removal of visitors, including providing court testimony.
Use appropriate control systems to protect patient and employee valuables and hospital equipment and supplies, and monitor lost-and-found items.
Check that hospital doors and windows are securely locked; inspect equipment, alarms, fire extinguishers, and other equipment for proper operation; and notify appropriate personnel of problems.
Investigate and document thefts, accidents, and other incidents, obtain relevant evidence, and prepare required documentation accurately and completely.