Public Safety Officer, Northwest Community Hospital, Per Diem

Endeavor Health•Arlington Heights, IL

1d•$19 - $28•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Public Safety Officer provides unarmed, uniformed security and safety services to protect people and property. The role supports high-quality service and may also include bicycle patrol duties. The position is based at Northwest Community Hospital in Arlington Heights, Illinois, and is per diem, with rotating 6 a.m.–6 p.m. or 6 p.m.–6 a.m. hours. The officer patrols assigned hospital facilities and grounds, responds to service calls, investigates unusual occurrences, and documents incidents such as thefts and accidents. The role also includes welcoming and directing patients and visitors, assisting with escorts when possible, managing traffic and parking concerns, and responding to threats or disruptive behavior under established procedures. Officers monitor security systems and equipment, protect valuables and hospital property, and notify appropriate personnel of problems.

Requirements

High school diploma or GED.
At least one year of experience in a customer-focused, service-based organization.
Obtain a valid Illinois Firearm Owner’s Identification Card within 90 days of the position’s start date.
Obtain current CPR certification issued by the American Heart Association or Red Cross within 90 days of the position’s start date.
Valid driver’s license. If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.
Obtain CPI (Crisis Prevention Intervention) certification within six months of hire.

Nice To Haves

At least two years of experience in law enforcement, the military, or private security.
Experience in a healthcare environment.
Fundamental understanding of computers, loss prevention, and fire/security technology.
IAHSS Basic Healthcare Security Officer training course certification within twelve months of the position’s start date.

Responsibilities

Patrol assigned facility and grounds areas on foot or in a motorized vehicle according to an established schedule; investigate unusual occurrences.
Report incidents or potential loss of hospital, employee, patient, or visitor property from fire, theft, or vandalism; involve police when necessary and assist with police investigations.
Respond to service calls in a timely, safe, professional, and courteous manner.
Welcome patients and visitors, provide accurate directions around hospital grounds, and escort individuals to destinations when possible.
Direct vehicle traffic around hospital facilities, keep loading docks and ambulance unloading zones clear of unauthorized vehicles, issue parking citations, and maintain citation records.
Physically restrain unruly patients, visitors, or others who pose a threat, following established procedures; involve police when necessary and provide assistance, including court testimony.
Use established control systems to protect patient and employee valuables and hospital equipment and supplies; monitor lost-and-found handling.
Check that hospital doors and windows are securely locked and inspect equipment, alarms, fire extinguishers, and other equipment for proper operation; notify appropriate personnel of problems.
Investigate and document thefts, accidents, and other incidents; obtain relevant evidence and prepare neat, accurate, and complete required documentation.
May perform duties as a bicycle patrol officer.