Public Safety Dispatcher (Per Diem)

Hartford Healthcare•Torrington, CT

17h

About The Position

Public Safety Dispatchers provide customer service and use critical thinking when managing calls and requests from patients, visitors, and colleagues. They follow established policies and procedures to route calls using computer systems, directories, public address systems, paging, and building monitoring systems. Dispatchers coordinate security, medical, and other safety responses using radios, access control systems, cameras, panic buttons, alarm monitoring, life safety systems, and related tools. They prioritize incoming requests, dispatch appropriate Public Safety resources during security events, emergencies, or disasters, and document essential information. The role requires discretion, confidentiality, and the ability to remain calm and organized under stressful and rapidly changing conditions. Flexible hours, including evenings and weekends during security events, emergencies, or disasters, may be required.

Requirements

High school diploma or equivalent.
One year of relevant experience in public safety, emergency medical services, or fire dispatching; related volunteer or degree programs may be substituted for experience.
Valid driver’s license.
Ability to read, write, speak, and understand English.
Excellent customer service and interpersonal skills to communicate with callers, patients, visitors, colleagues, physicians, and others.
Ability to remain calm and organized under stressful and rapidly changing work conditions and take appropriate action in response to changes, circumstances, and problems.
Demonstrated knowledge of healthcare, emergency management, safety, security, and public safety principles and practices.
Ability to independently analyze and solve difficult situations, problem events, and emergencies.
Computer, general technology, and electronic public safety and emergency management tools, resources, and equipment skills.
Ability to work flexible hours, including evenings and weekends during security events, emergencies, or disasters.

Nice To Haves

Two years of relevant experience preferred.
One year of Public Service Dispatcher, Call Center, or Public Dispatch experience preferred.
Multilingual ability preferred.

Responsibilities

Manage calls and other requests from patients, visitors, and colleagues while providing excellent customer service.
Route calls according to established policies and procedures using computer systems, directories, public address systems, paging, and building monitoring systems.
Coordinate security, medical, and other safety responses using radios, access control systems, cameras, panic buttons, alarm monitoring, life safety systems, and other resources.
Prioritize incoming requests and dispatch appropriate Public Safety resources during security events, emergencies, or disasters.
Use relevant tools, resources, communication equipment, consoles, and other technology.
Respond and perform under emergency conditions while exercising discretion and maintaining confidentiality in accordance with instructions and procedures.
Document and record essential information and data in required paper or electronic systems.
Perform other duties as assigned.