Public Safety Dispatcher
About The Position
Public Safety Dispatchers receive emergency and non-emergency calls from the public and public safety personnel by radio and telephone. They dispatch police, fire, and EMS in response to identified needs and accurately document related incidents. The position requires certification in emergency medical dispatch (EMD) for calls involving critical illness or injury, the ability to work under stress, prioritize tasks, make quick decisions, and maintain strict attention to detail. The dispatcher works rotating 12-hour shifts: 7:00 p.m. to 7:00 a.m. and 7:00 a.m. to 7:00 p.m., including weekends and holidays. The hiring range is $42,442 or higher, with salary commensurate with experience. The hiring process takes approximately four to six weeks and includes an employment application, written test, interview, background investigation, and pre-employment drug screen. Virginia Certified Dispatchers do not have to take the written test but must submit an online application. Other applicants must take a written test administered by the Staunton Police Department. The position is open until filled. The City of Staunton is an Equal Opportunity Employer.
Requirements
- High school diploma or GED.
- Excellent organizational, keyboarding, computing, and customer service skills.
- Ability to adapt to change and work in a team environment.
- Ability to work in stressful situations, prioritize tasks, make decisions quickly, and maintain strict attention to detail.
- Ability to work rotating 12-hour shifts, including weekends and holidays.
- Successful completion of the hiring process, including the employment application, written test where required, interview, background investigation, and pre-employment drug screen.
Responsibilities
- Receive emergency and non-emergency calls from the public and public safety personnel by radio and telephone.
- Dispatch police, fire, and EMS in response to identified needs.
- Accurately document all related incidents.
- Become certified in emergency medical dispatch (EMD) for calls involving critical illness or injury.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
