Public Safety Officer, Northwest Community Hospital, Days

Endeavor Health•Arlington Heights, IL

1d•$19 - $28•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Public Safety Officer provides unarmed, uniformed security and safety services to protect people and property and support the department’s service mission. The officer patrols hospital facilities and grounds on foot or in a motorized vehicle, investigates unusual occurrences, responds to service calls, and may perform bicycle patrol duties. The role includes welcoming and directing patients and visitors, escorting them when possible, and managing vehicle traffic and parking around hospital facilities. The officer monitors access and security conditions, safeguards valuables and equipment, checks doors, windows, alarms, fire extinguishers, and other equipment, and reports problems to appropriate personnel. The officer investigates and documents thefts, accidents, and other incidents; reports potential losses; and may contact or assist police during investigations. Following established procedures, the officer may physically restrain individuals who pose a threat and assist police in removing visitors, including providing court testimony when necessary. This is a full-time, 40-hour-per-week position at Northwest Community Hospital in Arlington Heights, Illinois. The posting lists the hours as 6:00 p.m. to 6:00 a.m. The hourly pay range is $19.22–$27.87, with the rate determined in part by expertise and years of experience.

Requirements

High school diploma or GED.
At least one year of experience in a customer-focused, service-based organization.
Valid Illinois Firearm Owner’s Identification Card within 90 days of the position’s start date.
Current CPR certification issued by the American Heart Association or Red Cross within 90 days of the position’s start date.
Valid driver’s license.
If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.
CPI (Crisis Prevention Intervention) certification within six months of hire.

Nice To Haves

At least two years of experience in law enforcement, the military, or private security.
Experience in a healthcare environment.
Fundamental understanding of computers, loss prevention, and fire/security technology.
International Association for Healthcare Security and Safety (IAHSS) Basic Healthcare Security Officer training certification within twelve months of the position’s start date.

Responsibilities

Patrol assigned hospital areas and grounds on foot or in a motorized vehicle according to an established schedule; investigate unusual occurrences and, as needed, perform bicycle patrol duties.
Report incidents and potential loss of hospital, employee, patient, or visitor property caused by fire, theft, or vandalism; involve police when necessary and assist with investigations.
Respond to service calls in a timely, safe, professional, and courteous manner.
Welcome patients and visitors, provide accurate directions around hospital grounds, and escort individuals to destinations when possible.
Direct vehicle traffic and keep loading docks and ambulance unloading zones clear of unauthorized vehicles.
Issue parking citations for improperly parked vehicles and maintain citation records.
Physically restrain unruly individuals or people posing a threat, following established procedures; involve police when necessary and provide assistance, including court testimony.
Use established control systems to protect patient and employee valuables and hospital equipment and supplies; monitor lost-and-found items.
Check doors and windows to ensure they are securely locked and inspect equipment, alarms, fire extinguishers, and other equipment for proper operation; notify appropriate personnel of problems.
Investigate and document thefts, accidents, and other incidents; obtain relevant evidence and prepare accurate, neat, and complete documentation.