Public Safety Officer, Northwest Community Hospital, Days

Endeavor Health•Arlington Heights, IL

18h•Onsite

About The Position

The Public Safety Officer provides unarmed, uniformed security and safety services under general supervision and according to established policies and procedures. The role supports the department’s mission to provide high-quality service and protect people and property. The officer patrols hospital facilities and grounds, responds to service calls, assists patients and visitors, directs traffic, monitors parking, and may perform bicycle patrol duties. The officer also investigates and documents incidents, helps protect valuables and hospital equipment, checks facility and safety equipment, and may physically restrain individuals posing a threat in accordance with established procedures.

Requirements

High school diploma or GED.
At least one year of experience in a customer-focused, service-based organization.
Valid Illinois Firearm Owner’s Identification Card within 90 days of starting in the position.
Current CPR certification issued by the American Heart Association or Red Cross within 90 days of starting in the position.
Valid driver’s license.
If using a personal vehicle, maintain automobile liability coverage as required by law and provide evidence of coverage if requested.
CPI (Crisis Prevention Intervention) certification within six months of hire.

Nice To Haves

At least two years of experience in law enforcement, the military, or private security.
Experience in a healthcare environment.
Fundamental understanding of computers, loss prevention, and fire/security technology.
Certification from the International Association for Healthcare Security and Safety (IAHSS) for its Basic Healthcare Security Officer training course within 12 months of starting in the position.

Responsibilities

Patrol assigned areas of hospital facilities and grounds on foot or in a motorized vehicle, following established schedules, and investigate unusual occurrences.
Report incidents or potential loss of hospital, employee, patient, or visitor property due to fire, theft, or vandalism; involve police when necessary and assist with investigations.
Respond to service calls promptly, safely, professionally, and courteously.
Welcome patients and visitors, provide accurate directions around hospital grounds, and escort individuals to their destinations whenever possible.
Direct vehicle traffic around hospital facilities and keep loading docks and ambulance unloading zones clear of unauthorized vehicles.
Issue parking citations to improperly parked vehicles and maintain citation records.
Physically restrain unruly patients, visitors, or other individuals posing a threat, following established procedures; involve police when necessary and provide assistance, including court testimony.
Operate control systems to protect patient and employee valuables and hospital equipment and supplies, and monitor lost-and-found items.
Check that hospital doors and windows are securely locked and inspect equipment, alarms, fire extinguishers, and other equipment for proper operation; notify appropriate personnel about problems.
Investigate and document thefts, accidents, and other incidents, obtaining evidence needed to determine who was involved.
Prepare required documentation neatly, accurately, and completely.