Public Safety Officer

BMC Software•Boston, MA

10d•$28 - $28

About The Position

The Public Safety Officer works within the BMC Department of Public Safety to provide police, security, parking, transportation, and control center services as needed. The role supports consistent and safe service delivery throughout the medical center and uses the medical center’s core values to guide decisions and facilitate its mission. The officer responds to operational requests, emergencies, and calls for assistance; investigates suspicious activity, hazards, and possible criminal activity; documents incidents; and takes appropriate safety, security, or police action. The role also provides escorts, patrols BMC property, supports parking and access control, and assists patients, visitors, employees, staff, and students. When assigned, the officer performs Public Safety Desk Officer duties, coordinating departmental activity and monitoring security systems.

Requirements

High school diploma required.
Must be able to obtain and maintain CPR certification.
Must be able to legally operate a motor vehicle in Massachusetts.

Nice To Haves

Associate of Science degree in Criminal Justice or equivalent preferred.
Six months to one year of security and customer service experience preferred.

Responsibilities

Perform daily operational functions as requested by the Public Safety Supervisor or Public Safety Desk Officer.
Respond promptly and appropriately to stat requests, emergencies, contingency or disaster situations, and other assigned calls.
Document incidents and actions taken, complete clear and objective incident reports, and submit reports and supporting documentation before the end of the shift.
Build relationships with the community through customer service and community policing.
Manage complex, dynamic, and emotionally charged situations; investigate activity; and take appropriate safety, security, or police action.
Investigate suspicious activity, persons, hazards, risks, and reports of possible criminal activity, and take steps to mitigate risk to patients, visitors, and staff.
Protect and process evidence, interview witnesses and victims, question persons of interest and suspects, and document investigative findings as appropriate.
Take police action when necessary, appropriate, or mandated, consistent with training, procedures, and legal requirements.
Use appropriate de-escalation techniques and physical force when necessary and appropriate to contain, restrain, arrest, or stop a physical threat or assault.
Provide escorts for patients, visitors, employees, staff, and students, and provide cash-transfer escorts upon request.
Patrol BMC property and grounds and document deficiencies or policy violations.
Ensure only authorized vehicles access BMC-controlled parking areas and document parking-policy violations.
Perform duties as a Special Police Officer in accordance with applicable requirements.
Control access by checking identification, courteously challenging individuals without visible identification, enforcing visitor-age and restricted-area policies, and identifying and directing vendor representatives.
Inspect materials leaving the medical center and allow removal only of authorized articles.
Restrict access to people without authorized business at BMC or in a particular department or area, consistent with applicable policies and procedures.
Provide patients, visitors, employees, staff, and students with friendly, courteous, and helpful information.
When assigned, perform Public Safety Desk Officer duties, including coordinating Public Safety, Parking, and Transportation Services during non-business hours and liaising with BMC departments and external agencies.
Coordinate staff post assignments, prioritize and assign responses, and ensure incidents and assistance requests are resolved in a timely manner.
Maintain chain of custody for property, evidence, and equipment at the main Public Safety desk.
Document departmental staff actions and reported incidents, and ensure supporting documentation is provided.
Monitor electronic security systems at the main Public Safety desk in accordance with department policies and procedures.
Page the Supervisor when additional resources are appropriate or a system failure occurs.
Perform services in accordance with applicable BMC policy and procedure manuals.