Public Safety Officer Team Lead

Hartford Healthcare•Torrington, CT

1d•Onsite

About The Position

The Public Safety Team Lead coordinates with Public Safety leadership to provide front-line leadership and oversight for Public Safety operations on off-shifts. The Team Lead encourages and promotes a professional, safe, and secure hospital environment for colleagues, clinicians, customers, and visitors; assists with daily operational activities and compliance with department policies and procedures; and coaches and mentors current and new colleagues to meet daily performance expectations. The role responds to and investigates security incidents and hazards, patrols the facility, maintains activity logs and documentation, communicates department information and changes to Public Safety Officers, and serves as a liaison to CHH Directors and Managers. It provides customer-service-focused assistance to the hospital community and partners with law enforcement and other first responders when warranted. Charlotte Hungerford Hospital is a 122-bed general acute care community hospital in Torrington, Connecticut, serving Litchfield County and Northwest Connecticut. It is part of Hartford HealthCare, a healthcare network with more than 40,000 colleagues and locations around the state.

Requirements

Ability to read, write, speak, and understand English.
High school diploma or equivalent.
Two years of relevant experience in public safety, corrections, emergency medical services, or the military.
Valid driver's license.
Valid Connecticut Guard Card.
Ability to exercise discretion and good judgment, and to perform duties promptly and consistently with little direction based on circumstances.
Demonstrated knowledge of healthcare, emergency management, safety, security, and public safety principles and practices.
Demonstrated ability to provide leadership, grow engagement, manage multiple relationships, and influence organizations, leaders, and staff.
Excellent verbal and written communication skills, including preparing and presenting material and documents and establishing confidence in the content provided.
Proven ability to identify opportunities, create solutions, and implement standard work across a large organization.
Ability to independently analyze and solve difficult situations, problem events, and emergencies.
Exceptional attention to detail and ability to handle tasks independently.
Strong skills in Microsoft Office, general technology, and electronic tools and resources.

Nice To Haves

Associate degree in a related field.
Three years of relevant experience.
Multilingual ability.

Responsibilities

Coordinate with Public Safety leadership to provide front-line leadership and oversight for off-shift Public Safety operations.
Promote a professional, safe, and secure environment for the hospital community.
Assist with daily operational activities and ensure compliance with department policies and procedures.
Respond promptly to security incidents and hazards, use problem-solving skills, and take appropriate action to manage and investigate them.
Patrol and round the facility to identify concerning activity, safety concerns, or other problems; when assigned, check credentials and provide information or directions in fixed areas.
Operate vehicles safely during mobile patrols and comply with traffic and safety rules.
Share information with Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with leadership and Public Safety Officers to ensure officers can access and are informed about standard operating procedures, protocols, policies, and relevant changes.
Communicate regularly with Public Safety Officers to provide support and assistance.
Serve as a department liaison for CHH Directors and Managers who need to share information pertinent to their operations.
Coach and mentor current and new colleagues regarding department operations and job roles.
Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, and first responders.
Maintain current knowledge of instructions, policies, and procedures and work in accordance with them.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Partner with law enforcement and other first responders when circumstances warrant.
Complete other duties as assigned.