Public Safety Communications Call Taker

Orange County Government • Emergency Services, NC

3d • Onsite

About The Position

The Orange County Emergency Services Department has openings for a Public Safety Communications Call Taker. An employee in this class is responsible for answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services and any other support service that requires emergency response. Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties. Supervision over others is not required of this position. Does related work as required. This is a safety sensitive position and participation in the Drug and Alcohol Program is required. Background Check is required.

Requirements

• Possession of a High School Diploma of a General Educational Development (GED) test equivalency
• Ability to type/keyboard no less than 30 words per minute.
• Must be a U.S. Citizen and at least 18 years of age.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
• No felony convictions.
• No single Class B misdemeanor conviction within ten (10) years of application.
• No two (2) or more Class B misdemeanor convictions regardless of date of conviction.

Nice To Haves

• Telecommunicator experience in an emergency services communications center is preferred.
• Experience with computer data entry and/or use of advanced telephone system and radio systems experience is preferred.
• Emergency Responder experience in law enforcement, Emergency Medical Services or fire services is preferred.

Responsibilities

• Answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services and any other support service that requires emergency response.

Benefits

• Hiring range is based on the Orange County Step Plan. The Step Plan is based on years of experience, education and certifications.
• Participation in the Drug and Alcohol Program is required.
• Full Performance of Knowledge, Skills, Abilities
• Pre-employment drug testing
• Vision/hearing screening
• Background check
• Psychological examination
• Fingerprinting and a criminal history background check
• County Drug and Alcohol Screening program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED