911 Call Taker

Bay County • Bay County, FL

3d • Onsite

About The Position

This is highly responsible administrative and technical work taking all emergency and non-emergency calls that come into the 9-1-1 Communication center by phone to determine the situation, obtain pertinent information, and relay essential information to 911 Communications Operators and other agencies and maintain logs and records of communications activities. Work is performed under the direction of the Communications Supervisor and is reviewed through the observation of performance.

Requirements

• Possess a high school diploma or the equivalent.
• One (1) year experience in a Public Safety Communications environment.
• Must successfully pass a fingerprint background check through the Bay County Sheriff’s Office in compliance with CJIS Security Policy 5.7, section 5.12.1.
• A comparable amount of training and/or experience may be substituted for the minimum qualifications.
• Possession of or ability to obtain and maintain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program.
• Possession of or obtain and maintain the following certifications within six (6) months of hire as a condition of employment: Florida Public Safety Telecommunicator (PST).
• Emergency Medical Dispatch (EMD).
• Emergency Fire Dispatch (EFD).
• Emergency Police Dispatch (EPD).
• Possession of or obtain and maintain Basic Life Support (BLS) or approved Cardio Pulmonary Resuscitation (CPR) Certification within ninety (90) days of hire as a condition of employment.
• Must complete the required continuing education hours, per recertification cycle, to keep the certifications current according to the licensing agency.
• Knowledge of dispatch techniques and procedures used in a public safety environment.
• Knowledge of or ability to interpret departmental rules, regulations, and procedures utilized in the dispatching of public safety personnel.
• Knowledge of technology used within a public safety dispatch environment.
• Skill in operation of communications and computer equipment.
• Proficient in MS Word, Excel, and Outlook.
• Ability to have excellent oral and written communication skills.
• Ability to work and maintain reliable full-time attendance.
• Ability to comprehend, speak, and read the English language.
• Ability to have and maintain good interpersonal and communication skills to deal with the public.
• Ability to accurately type 25WPM
• Ability to comprehend and carry out oral and written instructions.
• Ability to speak clearly and distinctly.
• Ability to react quickly and calmly in emergencies.
• Ability to maintain neat and accurate records and logs.
• Ability to read maps and learn geography and road systems of Bay County.
• Ability to establish and maintain effective working relationships with fellow employees and the public.
• Ability to perform prolonged and arduous work under adverse conditions.
• Ability to withstand working 12 hour rotating shifts.

Nice To Haves

• Knowledge of project management and organizational skills.

Responsibilities

• Receives 911 emergency calls for fire, emergency medical, and law enforcement response.
• Directs calls to the appropriate response agency in accordance with Department policy and procedures.
• Provides emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies.
• Operates computer aided dispatch equipment.
• Performs routine clerical and record keeping work.
• Maintains various records and prepares reports.
• Regular reliable full-time attendance as scheduled.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED