Public Safety Communications Operator

Consolidated Municipality of Carson City•Carson City, NV

4d•Onsite

About The Position

This posting will be used to create an eligibility list that could be used for up to six (6) months. Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher! Don't pass up an opportunity to work with an outstanding Sheriff's Office and Fire Department. This position connects the public to law enforcement and fire/rescue services. This position requires assisting callers who are victims, survivors, and witnesses of all types of emergency situations and crime, while obtaining and entering essential information regarding emergency situations into a computer. This position is privy to confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening and must remain calm, focused, organized, and able to recall information instantly and keep everyone informed of activities at all times. Situations that employees deal with over the phone can be exciting, challenging, violent, alarming, and distressing under emergency circumstances and deadlines. Employees must have excellent skills in the following: interpersonal, customer service, organizational, coping, diplomacy, tact, compassion and patience. Employees are required to work varied shifts, weekends and holidays year round. Employees are required to work overtime. Please apply only if you are sure that you are prepared to work under the conditions outlined above.

Requirements

Equivalent to High School Diploma or GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
Valid Driver’s License
Must take and pass the dispatch training set forth in Nevada Administrative Code Chapter 289, Law Enforcement Dispatchers, within 12 months of employment.
Must obtain and maintain Emergency Medical Dispatch (EMD) certification within 12 months of employment.
Must obtain and maintain NCIC/NCJIS certification within 12 months of employment.
Must obtain and maintain CPR certification within 12 months of employment.
As part of the recruitment process, applicants must take and pass a pre-employment exam which tests job related skills such as data entry, multi-tasking, decision making, position locating and more.
Knowledge of Geographic features and directional information.
Knowledge of Call screening techniques and phone etiquette.
Knowledge of Standard office practices and procedures, including records management.
Knowledge of Communicating effectively in oral and written forms.
Knowledge of Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Knowledge of Multitasking skills.
Skill in Working under pressure, exercise good judgment and make sound and timely decisions in emergency and non-emergency situations.
Skill in Understanding and following oral and written instructions.
Skill in Communicating clearly and concisely in writing during emergency and non-emergency situations.
Skill in Recalling, summarizing, prioritizing and categorizing information.
Skill in Effectively listening to, communicating with, and eliciting information from upset, emotional, mentally disturbed, irate, threatening individuals, including those under the influence of alcohol or drugs.
Skill in Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.

Nice To Haves

New Member Information
CCEA Labor Contract
Criticall Candidate Resources
https://criticall911.com/dispatcher-testing/applicants/

Responsibilities

Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
Perform records checks for law enforcement and other authorized county personnel as needed.
Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property, etc. or related items for wants and registrations.
Verify and relay information between emergency responders, citizens and others as needed via telephone and mobile computer terminals.
Maintain a variety of automated and manual logs, records and files related to dispatching activities.
Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
Uses standard office equipment, including a computer, in the course of the work.
Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.