Public Safety Ambassador Supervisor

Cornell University•Ithaca, MI

4d•$31 - $36•Onsite

About The Position

The Public Safety Ambassador Supervisor works within Cornell University’s Division of Public Safety on the Ithaca campus. Public Safety Ambassadors are unarmed safety and security professionals who patrol campus, identify and report suspicious or hazardous situations, check university facilities and equipment, support high-profile events, assist with emergency preparedness and incident planning, and collaborate with Public Safety Division partners during emergency response. Reporting to the Director of Security Services, the supervisor oversees daily public safety operations and supervises and develops Public Safety Ambassador staff. The role provides operational leadership, coordinates patrol and facility protection activities, supports community engagement, enforces established procedures, responds to safety concerns, and works with campus partners to promote a safe, welcoming, and secure campus environment. The position may require work beyond regularly scheduled shifts and varying schedules, including evenings, weekends, holidays, and special events.

Requirements

Associate degree in a related field and at least five years of security, law enforcement, or public safety experience, or an equivalent combination of education and experience.
Ability to work nights and weekends for additional assignments; shift assignments may change to meet departmental needs.
Valid NYS Driver’s License with a good driving record; out-of-state employees must obtain and show proof of a NYS license within 30 days of starting employment.
Possession of, or ability to obtain and maintain, a New York State Security Guard License.
Maintain certification in Responding to Emergencies and automated external defibrillator (AED/CPR/First Aid).
Ability to successfully complete and maintain required background checks and meet applicable physical requirements.
Ability to successfully complete a psychological examination.
Ability to perform the requirements of a Campus Security Authority pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act.
Knowledge of public security codes and regulations, and ability to understand, follow, and enforce safety codes, regulations, and procedures.
Ability to lead and collaborate with campus partners to manage critical incidents and complex safety operations.
Demonstrated history of ethical and professional behavior.
Ability to manage routine and emergency situations with sound judgment, discretion, critical thinking, and problem-solving; make decisions under pressure; manage multiple priorities; and apply understanding of campus operations to resolve situations effectively and empathetically.
Strong interpersonal and customer service skills, flexibility, and effective verbal and written communication.
Highly self-motivated, self-directed, and team-oriented.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, email systems, and the ability to adapt to evolving technologies and software applications.
Ability to understand, lead, and carry out management responsibilities in security, records and communications, training, and field operations.
Ability to conduct security patrols without direct supervision.
Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

Nice To Haves

Bachelor’s degree in a related field.
Current NYS Security Guard certification.
DCJS Certified Security Guard General Topics Instructor.
Familiarity with the university context.
Previous supervisory experience.

Responsibilities

Lead, supervise, and support Public Safety Ambassadors in maintaining a safe, secure, and respectful campus environment.
Provide day-to-day operational oversight, including regular inspections of personnel and assigned areas, performance management, and ensuring appropriate staffing coverage.
Assist with scheduling, shift coverage, and timekeeping.
Mentor, train, and coach Public Safety Ambassadors, fostering professional development, accountability, and high standards of service.
Oversee and support Public Safety Ambassador operations at high-profile university events, including sporting events, student events, and invited speakers.
Patrol designated campus areas.
Identify and report suspicious or hazardous situations.
Conduct checks of essential university facilities and equipment.
Promote a welcoming and safe environment through vigilance, adherence to safety protocols, and professional interactions with staff, visitors, and the public.
Participate in planning for critical incidents and campus-wide emergencies.
Support emergency response efforts with Public Safety Division partners, helping ensure scene safety and provide traffic control.
Work in integrated response teams that may include Cornell University EMS, Environment Health & Safety, Student and Campus Life, the Community Response Team, Cornell University Police Department, and regional agencies.
Be available for assignments outside regularly scheduled shifts, including special events, athletic contests, staffing shortages, and weather or disaster emergencies.
Work varying schedules and hours as needed, including evenings, weekends, holidays, and special events.
Foster a culture of belonging and a healthy work environment by communicating across differences, collaborating, showing respect and empathy, supporting others, speaking up about exclusion or inappropriate treatment, and supporting work/life integration.

Benefits

Comprehensive health care options.
Generous retirement contributions.
Access to wellness programs.
Employee discounts with local and national retail brands.
Health and personal leave.
Three weeks of vacation.
13 holidays, including an end-of-year winter break from December 25 through January 1.
Two additional floating holidays.
Tuition-free Extramural Study and Employee Degree Program.
Tuition aid for external education.
Cornell Children's Tuition Assistance Program.