Supervisor, Public Safety

Beth Israel Lahey Health • Boston, MA

2d

About The Position

The Public Safety Supervisor manages daily operations and supervises hospital security personnel and activities on an assigned shift or in a designated area. The role ensures appropriate staffing and post coverage, incident response, employee performance, regulatory compliance, and adherence to hospital security policies and procedures. The supervisor provides leadership during significant security incidents, emergencies, workplace violence events, and other situations requiring coordinated security response.

The position works closely with the Public Safety Manager, hospital leadership, clinical departments, law enforcement, emergency responders, and other stakeholders to promote a safe and secure environment for patients, visitors, and employees. The role also supports workplace violence prevention, security risk reduction, quality improvement, professional customer service, and a culture of accountability, teamwork, professionalism, and continuous improvement. The position requires rotating shifts, including nights, weekends, and holidays, and may include overtime, on-call rotation, and exterior work in adverse weather.

Requirements

• Associate’s degree in Criminal Justice, Security Management, Emergency Management, Business Administration, Healthcare Administration, or a related field preferred; equivalent experience may be considered.
• Minimum of 3–5 years of progressive security, healthcare security, public safety, military, or law enforcement experience.
• Prior supervisory or management experience required.
• Demonstrated knowledge of healthcare security operations, workplace violence prevention, emergency management, and security risk assessment.
• Strong leadership, organizational, problem-solving, and decision-making skills; ability to manage employees in a fast-paced, high-pressure environment.
• Excellent written and verbal communication skills, including the ability to communicate effectively in English with staff, patients, families, and external customers.
• Ability to conduct investigations, analyze incidents, identify trends, and develop corrective actions.
• Ability to collaborate with physicians, nurses, hospital leadership, employees, patients, visitors, law enforcement, and external agencies.
• Current, valid driver’s license required.
• Upon hire, complete AVADE Workplace Violence Prevention Levels I, II, and III Certification; BLS Provider Certification (CPR and AED); AHA Heart-Saver First Aid Certification; Stop the Bleed; Nasal Naloxone Certification; and Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety Training.
• Promote the organization’s WE CARE values and contribute to a diverse, inclusive working and learning environment.
• Maintain professional conduct and appearance consistent with hospital standards.
• Able to work rotating shifts, nights, weekends, holidays, and overtime as operationally required; may participate in an on-call rotation depending on departmental needs.
• Able to perform exterior tasks in adverse hot or cold weather conditions.
• Able to exert up to 100 pounds of force occasionally and/or 50 pounds frequently; able to stand and/or move for extended periods.
• Able to follow precedents and procedures, organize work within general guidelines, and seek assistance in difficult or unpredictable situations.
• Able to provide respectful, service-oriented customer service and remain calm in stressful situations.

Nice To Haves

• Hospital or healthcare security leadership experience strongly preferred.
• Strong computer skills and experience with security management systems, access control, CCTV, incident reporting, and other security technology preferred.

Responsibilities

• Supervise, direct, and evaluate Public Safety Officers and Public Safety Leads assigned to the department or shift.
• Ensure appropriate staffing and security post coverage based on hospital operational needs and staffing plans; adjust assignments in response to census, risks, staffing levels, events, and emerging needs.
• Lead security responses during emergencies, workplace violence incidents, disruptive behavior, evacuations, lockdowns, hazardous situations, and other critical events; serve as operational security leader until relieved by higher-level leadership.
• Coordinate security response with clinical leadership, hospital administration, Emergency Management, Facilities, Risk Management, Human Resources, law enforcement, and other departments.
• Assess security risks and implement appropriate response measures within established policies and procedures.
• Review and investigate security incidents, employee concerns, policy violations, complaints, and other assigned matters.
• Ensure timely, accurate, and comprehensive incident reporting and documentation; review security reports and logs for accuracy, trends, completeness, and follow-up needs.
• Monitor security performance, staffing, response times, post coverage, and adherence to departmental standards.
• Inspect security posts, equipment, access points, surveillance systems, parking areas, and other designated locations; identify vulnerabilities and recommend corrective actions.
• Ensure personnel maintain required certifications, training, competencies, uniforms, equipment, and qualifications.
• Participate as needed in hiring, interviewing, onboarding, orientation, training, coaching, counseling, and performance management; mentor Public Safety Leads and Officers.
• Assist with developing and implementing department policies, procedures, post orders, emergency response plans, and security protocols.
• Support workplace violence prevention initiatives and participate in multidisciplinary safety committees or workgroups as assigned.
• Maintain relationships with local law enforcement, fire departments, emergency medical services, and other external public safety agencies.
• Monitor appropriate use of CCTV, access control, duress alarms, infant/child security systems, radios, and other security technology; ensure equipment is maintained and report deficiencies.
• Monitor departmental expenses, equipment needs, and resource utilization as assigned.
• Assist with developing and implementing security performance metrics and quality improvement initiatives; analyze incident trends and recommend risk-reduction and response-improvement strategies.
• Ensure security personnel provide professional, respectful, customer-focused service to patients, visitors, and staff.
• Maintain confidentiality of patient, employee, and hospital information.
• Promote accountability, teamwork, professionalism, and continuous improvement; perform other assigned duties.

Benefits

• Base hourly pay range of $27.00–$39.00; compensation may include shift differentials, call pay, premium pay, and overtime pay as applicable.
• Flu vaccination is required as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree