Supervisor, Public Safety

Beth Israel Lahey Health•Boston, MA

4d•$27 - $39

About The Position

The Public Safety Supervisor is responsible for daily operational management and supervision of hospital security personnel and activities on an assigned shift or in a designated area. The Supervisor ensures appropriate staffing and post coverage, incident response, employee performance, regulatory compliance, and adherence to hospital security policies and procedures. The position provides leadership during significant security incidents, emergencies, workplace violence events, and other situations requiring coordinated security response. The Supervisor works closely with the Public Safety Manager, hospital leadership, clinical departments, law enforcement, emergency responders, and other stakeholders to promote a safe and secure environment for patients, visitors, and employees. The role also supports security operations, personnel development, workplace violence prevention, emergency planning, security technology, quality improvement, and professional customer-focused service.

Requirements

Minimum of 3–5 years of progressive security, healthcare security, public safety, military, or law enforcement experience.
Prior supervisory or management experience required.
Demonstrated knowledge of healthcare security operations, workplace violence prevention, emergency management, and security risk assessment.
Strong leadership, organizational, problem-solving, and decision-making skills.
Demonstrated ability to manage employees in a fast-paced, high-pressure environment.
Excellent written and verbal communication skills.
Ability to conduct investigations, analyze incidents, identify trends, and develop corrective actions.
Ability to work collaboratively with physicians, nurses, hospital leadership, employees, patients, visitors, law enforcement, and external agencies.
Current, valid driver’s license required.
Upon hire, complete AVADE Workplace Violence Prevention Levels I, II, III Certification; BLS Provider Certification (CPR & AED); AHA Heart-Saver First Aid Certification; Stop the Bleed; Nasal Naloxone Certification; and Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety Training.
Consistently promote the organization’s WE CARE values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
Maintain professional conduct and appearance consistent with hospital standards.
Ability to work rotating shifts, nights, weekends, holidays, and overtime as operationally required; may be required to participate in an on-call rotation depending on departmental needs.
Ability to perform exterior tasks during adverse hot or cold weather conditions.
Ability to make decisions guided by general instructions and practices, using some interpretation, and make recommendations for problems of moderate complexity and importance.
Ability to address routine, somewhat repetitive problems by following directions and procedures and identifying process-improvement opportunities.
Ability to follow precedents and procedures, set priorities and organize work within general guidelines, seek assistance in difficult or unpredictable situations, and work with progress monitored by a supervisor or manager.
Ability to read and write English to understand basic safety instructions, take direction, communicate effectively, and respond to basic questions.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Full working knowledge of standard concepts, practices, procedures, and policies, with the ability to use them in varied situations.
Ability to collaborate in small teams, improve work-group operations, offer ideas, identify issues, and respect team members.
Ability to provide professional, service-oriented, respectful customer service using active listening and problem-solving skills and to remain calm in stressful situations.
Ability to exert up to 100 pounds of force occasionally and/or 50 pounds frequently; the work is physically demanding and requires extended periods of standing and/or moving.
Staff must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate’s degree in Criminal Justice, Security Management, Emergency Management, Business Administration, Healthcare Administration, or a related field; equivalent experience may be considered.
Hospital or healthcare security leadership experience strongly preferred.
Strong computer skills and experience with security management systems, access control, CCTV, incident reporting, and other security technology preferred.

Responsibilities

Supervise, direct, and evaluate Public Safety Officers and Public Safety Leads assigned to the department or shift.
Ensure appropriate staffing and security post coverage based on hospital operational needs and established staffing plans.
Develop or adjust daily assignments in response to patient census, security risks, staffing levels, special events, and emerging operational needs.
Lead security responses during emergencies, workplace violence incidents, disruptive behavior, evacuations, lockdowns, hazardous situations, and other critical events; serve as operational security leader during significant incidents until relieved by higher-level leadership.
Coordinate security response with clinical leadership, hospital administration, Emergency Management, Facilities, Risk Management, Human Resources, law enforcement, and other departments as appropriate.
Assess security risks and implement appropriate response measures within established policies and procedures.
Review and investigate security incidents, employee concerns, policy violations, complaints, and other assigned issues.
Ensure incident reports and documentation are timely, accurate, and comprehensive; review security reports and logs for accuracy, completeness, trends, and follow-up needs.
Monitor security performance, staffing levels, response times, post coverage, and adherence to departmental standards.
Inspect security posts, equipment, access points, surveillance systems, parking areas, and other designated locations; identify vulnerabilities and recommend corrective actions.
Ensure security personnel maintain required certifications, training, competencies, uniforms, equipment, and qualifications.
Participate as needed in hiring, interviewing, onboarding, orientation, training, coaching, counseling, and performance management; provide ongoing coaching and mentoring to Public Safety Leads and Officers.
Assist in developing and implementing department policies, procedures, post orders, emergency response plans, and security protocols.
Support workplace violence prevention initiatives and participate in multidisciplinary safety committees or workgroups as assigned.
Maintain relationships with local law enforcement, fire departments, emergency medical services, and other external public safety agencies.
Monitor and support appropriate use of security technology, including CCTV, access control, duress alarms, infant/child security systems, radios, and other systems; ensure equipment is maintained and report deficiencies.
Monitor departmental expenses, equipment needs, and resource utilization as assigned.
Assist with development and implementation of security performance metrics and quality improvement initiatives; analyze incident trends and recommend strategies to reduce risks and improve response.
Ensure security personnel provide professional, respectful, and customer-focused service to patients, visitors, and staff.
Maintain confidentiality of patient, employee, and hospital information.
Serve as a positive role model and promote accountability, teamwork, professionalism, and continuous improvement.
Perform other duties and responsibilities as assigned.