OPS RCC PUBLIC RECORDS TECHNICIAN - 76808967

State of Florida • Tampa, FL

5d

About The Position

The Florida Department of Highway Safety and Motor Vehicles is hiring an OPS Public Records Technician for the Florida Highway Patrol Special Operations unit. The position works 40 hours per week and focuses on documenting and fulfilling public records requests made to the Florida Highway Patrol. Requests must be acknowledged and processed in a timely manner.

The technician analyzes and interprets data and policy procedures to reach logical conclusions or recommendations. The role communicates with other records technicians, FHP troop administrative support personnel responsible for delivering public records, and managers to coordinate work within and between organizational units. The position also plans and schedules activities to accomplish individual and unit goals and objectives.

Requirements

• High school diploma or GED equivalent.
• Valid driver's license.
• Ability to meet Level 2 background and CJIS security clearance requirements, including fingerprinting.
• Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
• Attention to detail.
• Customer service skills, including assessing needs, providing assistance, resolving problems, and delivering quality service.
• Interpersonal skills, including courtesy, empathy, relationship-building, and sensitivity to cultural diversity and individual differences.
• Knowledge of and ability to apply state, federal, and case law, as well as DHSMV operations, policies, and procedures.
• Oral communication skills, including expressing ideas effectively, listening, and facilitating an open exchange of ideas.
• Problem-solving skills, including identifying problems, assessing information, evaluating alternatives, and making recommendations.
• Writing skills, including correct English grammar, punctuation, and spelling, and producing clear, organized written information.
• Ability to use computers and applications, including Microsoft Word, Microsoft Excel, Microsoft Outlook, the Internet, SharePoint, People First, Driver and Vehicle Information Database, and GovQA.

Responsibilities

• Document and fulfill public records requests made to the Florida Highway Patrol.
• Acknowledge and process requests in a timely manner.
• Analyze and interpret data and policy procedures to reach logical conclusions or recommendations.
• Communicate with records technicians, FHP troop administrative support personnel, and managers to coordinate work within and between organizational units.
• Plan and schedule activities to accomplish individual and unit goals and objectives.

Benefits

• State of Florida 401(a) FICA Alternative Plan
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits, subject to eligibility requirements
• Deferred Compensation
• Employee Assistance Program
• Medical and life insurance
• Retirement benefits
• Vacation and sick leave
• Paid holidays
• Educational assistance

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED