PUBLIC HEALTH SERVICES MANAGER B-SES - 64061024

State of Florida • DAYTONA BEACH, FL

1d • $55,000 - $60,000 • Onsite

About The Position

The Public Health Services Manager B-SES supervises and manages the Daytona Beach Dental Office for the Florida Department of Health in Volusia County. Working under the general supervision of the Health Services Manager B-SES, the incumbent oversees clerical staff, dental assistants, and dental hygienists; directs clinic operations; and supports the department’s mission to protect, promote, and improve the health of Florida residents. The role requires independent judgment, systematic thinking, regular interaction with staff and community members, and may involve travel between dental offices and other county sites. The manager may also be required to perform emergency duty before, during, or beyond normal work hours or days.

The position oversees clinic scheduling, staffing, training, performance management, compliance, records, supplies, equipment maintenance, and business operations. It also includes financial and billing duties, support for a contract with the West Volusia Hospital Authority, community partnership work, and responsibilities as an information custodian for dental data. The incumbent may represent the department at community meetings and may intervene with disruptive clients.

The successful candidate must be willing to work in person and travel to outlying Volusia County clinic or community sites using a personal vehicle when needed; mileage is provided in accordance with agency policy. Candidates must have current authorization to work in the United States without employer sponsorship and at least five years of clinical experience in a dental clinic or community setting. Two years of supervisory experience in a dental program is preferred.

Requirements

• At least five years of clinical experience working in a dental clinic or community setting.
• Ability to effectively direct dental program operations, including management of budget-related activities.
• Ability to supervise and direct employees.
• Ability to effectively collaborate with the DOH Dental Program Office and community partners.
• Ability to lead, mentor, and develop staff.
• Must be willing to physically come into the office to perform the position’s duties and responsibilities.
• Must have current authorization to work in the United States without employer sponsorship.
• Must be willing and able to travel to outlying clinic or community sites in Volusia County using a personal vehicle if needed; mileage is provided in accordance with agency policy.
• Must be able to learn and communicate effectively in English, orally and in writing.
• Successful completion of a drug test is a condition of employment for safety-sensitive positions; the position also requires a security background check and/or drug screening.

Nice To Haves

• At least two years of supervisory experience in a dental program.

Responsibilities

• Supervise, plan, and manage clerical staff, dental assistants, and dental hygienists at the Daytona Beach Dental Clinic.
• Coordinate and plan dental staff work, training, and activities; make changes to personnel assignments and job descriptions as needed.
• Ensure compliance with state standards, including activity reporting, supply accountability, and patient confidentiality.
• Back up the West Volusia Hospital Authority contract with DOH-Volusia by ensuring deliverables are met, monitoring expenses, completing required reports, and representing the agency at meetings.
• Manage scheduling and clinic operations at the Daytona Beach Dental Clinic and assist the Dental Program Manager with administrative duties as assigned.
• Use Eaglesoft functions and monitor staff maintenance duties and schedules.
• Review clinic operations and resource utilization; ensure compliance with federal, state, and local laws, rules, and regulations.
• Order equipment and schedule its maintenance for the Daytona Beach Dental Clinic.
• Serve as liaison between internal and external customers and provide technical guidance to staff in clinical functions, client education, clinic operations, medical records, and clinic flow.
• Motivate, train, evaluate, and communicate regularly with employees; set SMART expectations and conduct performance evaluations for direct reports.
• Ensure staff perform their duties in compliance with government and agency rules, regulations, policies, and procedures.
• Maintain and monitor leave requests and records; analyze, review, and approve EARS and timesheets for direct reports.
• Establish, implement, and review changes to clinical super-bills; stay current with Managed Care guidelines to maximize revenue opportunities; conduct billing as needed and oversee clinic billing staff.
• Back up creation and processing of Dentist Pay Sheets.
• Represent DOH-Volusia at community meetings, boards, and associations as needed; build partnerships with health providers, schools, community agencies, businesses, and consumer groups.
• Attend required training sessions, conference calls, staff development activities, meetings, and continuing education.
• Ensure assigned dental data sets are available to authorized users and protected in accordance with information security and privacy policies; assist the security coordinator as needed.
• Travel to other DOH-Volusia sites as needed; complete timesheets, EARS, and mandatory training accurately and on time.
• Perform other related duties, including emergency duty.
• Participate in interviewing and hiring clerical staff, dental assistants, and dental hygienists; exercise or effectively recommend personnel actions, including discipline.
• Intervene with disruptive clients when necessary and serve as a general information resource and ambassador.

Benefits

• Annual and sick leave.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed