Public Benefits Program Manager

ERIE NEIGHBORHOOD HOUSE•Chicago, IL

4d•$56,000 - $60,000•Onsite

About The Position

Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children and youth, mental health and community wellness, adult education and training, legal services, and more. Through these programs, we empower the people we work alongside to build powerful communities. Erie Neighborhood House, a community-building agency empowering Chicago’s low-income and immigrant families, and dedicated to promoting a just and inclusive society is seeking a Public Benefits Program Coo. The Public Benefits Program Manager basic function is to manage the Public Benefits Program and will work closely with the Public Benefits team to coordinate activities between Public Benefits and department staff within the agency and with external partners. The mission of the program to promote a culture of health and encourage Erie’s staff and participants to become leaders in the movement for community wellness and equity. In return to your commitment to Erie House and its mission to the community, you will enjoy excellent professional development opportunities, opportunity for growth, and have direct impact in building powerful communities. Be a part of one of the oldest and most respected Settlement House in the Chicago Land Area. The Public Benefits Program Manager will be responsible for overseeing the daily operations of the Public Benefits Program and ensure that all eligible participants are enrolled in public benefits and privileges that support successful better outcomes for participants. By ensuring that clients are engaged with appropriate public benefits to address emerging needs the Public Benefits Manager program will help clients become more self-sufficient and achieve stability. They will be familiar with resources available in the surrounding communities, networking within those communities, making referrals to community supports as needed and documenting participant progress. The Public Benefits Manager will demonstrate the character values of honesty, respect, responsibility and caring. POSITION SUMMARY: Strategic Leadership In collaboration with the Department Director, develop and execute a strategic vision for the Public Benefits Program that aligns with the organization's mission and goals and funder requirements. Provide dynamic leadership to a team of professionals, setting clear expectations, fostering collaboration, and promoting a culture of empathy and support. Cultivate, establish and maintain strategic partnerships with various organizations, to include civic and private entities, agencies, and other partnerships throughout the state to utilize those relationships to strategically enhance the goals of the Public Benefits Program. Ensure all local, county, state, and federal standards are met with regard to the Public Benefits Program eligibility and operations. Program Development and Management Design, implement, and continuously improve Public Benefits programs and services. Provide ongoing program assessment and evaluation of best practices to include trends, patterns and changes in the Public Benefits Program environment and implement appropriate programmatic changes based on current needs and congruence with the mission and vision of ENH in collaboration with the Community Wellness Support Services Director. Ensure that programs are evidence-based, culturally sensitive, and responsive to the evolving needs of diverse families and in alignment with established programmatic and funder requirements. Resource Allocation and Budgeting Collaborate with the Community Wellness Support Services Director and Development Department to secure financial and nonfinancial resources to expand and sustain the Public Benefits Program, e.g., identify grant opportunities and make applications as appropriate for both current and new programs, cultivate alliances to secure funding, obtain and manage partnership for services, initiate MOUs, obtain contracts for services and pursue and acquire any other resources. In collaboration with Community Wellness Support Services Director, provide fiscal management of the Public Benefits Program, including budget preparation, fiduciary decision-making needs, contract negotiations, provision of data, metrics, deliverables and any other reporting requirements. Monitor budget and participate in quarterly and annual revisions with the finance department. Staff Development and Training Mentor and develop a high-performing team, fostering professional growth and maintaining a positive work environment. Provide training and professional development opportunities for staff to enhance their skills in serving families effectively. Implement appropriate resources to ensure the operation management of Public Benefits program are appropriate and successful, e.g. effective supervision of key staff, hiring and retention of competent qualified staff. Attend professional development applicable to the field and population being served on an ongoing basis. Attend public education workshops regarding important immigration, health issues facing the community, the census, and public benefits to enroll individuals in public benefits Attend and participate in required educational programs and staff meetings. Support team with special cases. Perform other duties as assigned. Travel - occasional travels for program events and meetings. We are looking for a candidate who has excellent communication and presentation skills, strong leadership skills that promote innovation, growth and retention, and ability to develop rapport with individuals across multi-cultural backgrounds and with faculty, staff, and members of the community.

Requirements

Bachelor's degree in health education or equivalent of 2 years of experience.
At least 2 years of experience in program coordination and grant management.
Minimum 2 years of experience managing direct reports or leading teams in a professional setting.
Strong understanding of family dynamics, social issues, and the challenges faced by diverse families.
Excellent communication and public speaking skills.
Proficiency in data analysis and reporting.
Ability to inspire, lead, and manage a team effectively.
Strong organizational and time-management skills.
Experience working with an immigrant population.
Ability to work a flexible schedule, including some evenings and weekends.
Superior communication skills.
Commitment to social justice and sensitivity to the assets and challenges of a diverse group of participants.
Reliable transportation is required in order to travel between work sites, partner agencies, workshops, and outreach events.
Pass a state and FBI clearance background check.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Oversee the daily operations of the Public Benefits Program.
Ensure all eligible participants are enrolled in public benefits and privileges that support successful better outcomes for participants.
Ensure clients are engaged with appropriate public benefits to address emerging needs, helping clients become more self-sufficient and achieve stability.
Be familiar with resources available in the surrounding communities, networking within those communities, making referrals to community supports as needed and documenting participant progress.
Demonstrate the character values of honesty, respect, responsibility and caring.
Develop and execute a strategic vision for the Public Benefits Program that aligns with the organization's mission and goals and funder requirements.
Provide dynamic leadership to a team of professionals, setting clear expectations, fostering collaboration, and promoting a culture of empathy and support.
Cultivate, establish and maintain strategic partnerships with various organizations, to include civic and private entities, agencies, and other partnerships throughout the state to utilize those relationships to strategically enhance the goals of the Public Benefits Program.
Ensure all local, county, state, and federal standards are met with regard to the Public Benefits Program eligibility and operations.
Design, implement, and continuously improve Public Benefits programs and services.
Provide ongoing program assessment and evaluation of best practices to include trends, patterns and changes in the Public Benefits Program environment and implement appropriate programmatic changes based on current needs and congruence with the mission and vision of ENH in collaboration with the Community Wellness Support Services Director.
Ensure that programs are evidence-based, culturally sensitive, and responsive to the evolving needs of diverse families and in alignment with established programmatic and funder requirements.
Collaborate with the Community Wellness Support Services Director and Development Department to secure financial and nonfinancial resources to expand and sustain the Public Benefits Program, e.g., identify grant opportunities and make applications as appropriate for both current and new programs, cultivate alliances to secure funding, obtain and manage partnership for services, initiate MOUs, obtain contracts for services and pursue and acquire any other resources.
Provide fiscal management of the Public Benefits Program, including budget preparation, fiduciary decision-making needs, contract negotiations, provision of data, metrics, deliverables and any other reporting requirements.
Monitor budget and participate in quarterly and annual revisions with the finance department.
Mentor and develop a high-performing team, fostering professional growth and maintaining a positive work environment.
Provide training and professional development opportunities for staff to enhance their skills in serving families effectively.
Implement appropriate resources to ensure the operation management of Public Benefits program are appropriate and successful, e.g. effective supervision of key staff, hiring and retention of competent qualified staff.
Attend professional development applicable to the field and population being served on an ongoing basis.
Attend public education workshops regarding important immigration, health issues facing the community, the census, and public benefits to enroll individuals in public benefits.
Attend and participate in required educational programs and staff meetings.
Support team with special cases.
Perform other duties as assigned.
Occasional travels for program events and meetings.

Benefits

Excellent professional development opportunities
Opportunity for growth
Direct impact in building powerful communities
Compensation of $56,000 - $60,000 / salary based on experience
Work / life integration
Generous paid time off
12 accrued sick days per year
3 personal days
Paid birthday off
8 paid holidays, including Juneteenth
Paid week off between Christmas Eve and New Year’s Day
Vacation Year 1 = 8 days
Year 2 = 13 days
Year 3 + = 20 days
Access to alternative and flexible work schedules and personal leave, where possible
Two-weeks fully paid Parental Leave, for eligible employees
Time off for school conferences and activities as well as bereavement leave
Professional Development
Employer-sponsored learning and development programs
Paid day off annually for personal professional development
Tuition Assistance & Debt Relief Program, as budget allows
Wellness support
Employer-sponsored health, dental, and vision insurance
Employer-paid life insurance
Voluntary life and AD&D and shot and long-term disability
Flexible Spending Accounts for medical, vision and dependent care
403b with employer match
Employee Assistance Program