Public Benefits Specialist
About The Position
The Oregon Department of Human Services is hiring a Public Benefits Specialist (Eligibility Worker) to assist Oregonians in person at its La Grande Branch in rural eastern Oregon. The role provides services through the Oregon Eligibility Partnership and supports applicants and families using a community-centered, data-informed approach. The specialist determines and reviews eligibility for programs administered by ODHS, the Oregon Health Authority, and the Department of Early Learning and Care. The work involves interviewing applicants, assessing family strengths and needs, connecting families with resources, and maintaining client records and narrative reports. The position is based in the La Grande storefront office and is permanent, full-time, and represented by SEIU.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; or two years of experience working with the public, providing assistance, and interpreting and applying policies, rules, or guidelines; or an associate degree in Behavioral Science, Social Science, or a closely related field and six months of such public-facing experience; or an equivalent combination of education, training, and experience relative to the class concept.
- Valid driver’s license and acceptable driving record.
- Ability to communicate complex and technical information clearly, verbally and in writing, to people from diverse backgrounds.
- Experience preparing and maintaining thorough client records and narratives.
- Experience researching, interpreting, and applying policies and regulations in a work environment.
- Ability to prioritize tasks and manage time effectively to meet deadlines.
- Ability to remain calm and professional when working with applicants or clients in challenging or emotional situations.
Responsibilities
- Perform eligibility determinations, redeterminations, periodic reviews, and updates for changes for ODHS, OHA, and DELC programs.
- Interview applicants in person, by phone, and by email to gather information needed to assess service and benefit needs.
- Assess client family strengths and needs and connect families to other resources and programs.
- Update narrative reports summarizing new information from clients and collateral sources.
- Prepare and maintain thorough client records and narratives.
- Research, interpret, and apply policies and regulations.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases until the top of the listed salary range is reached.
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
