Public Benefits Specialist

State of Oregon • Baker City, OR

1d • $4,519 - $5,988 • Onsite

About The Position

The Oregon Department of Human Services is hiring a Public Benefits Specialist (Eligibility Worker) to assist Oregonians in person at the Baker City Branch in rural eastern Oregon. The work is provided through the Oregon Eligibility Partnership and supports individuals and families by helping them access services and benefits. The position is based in the Baker City storefront office, with work conducted in offices and other program sites.

Requirements

• Meet one of the minimum qualification pathways: one year of experience working at the Human Services Specialist 1 level for the State of Oregon; or two years of experience working with the public, providing assistance, and interpreting and applying policies, rules, or guidelines; or an associate degree in Behavioral Science, Social Science, or a closely related field plus six months of relevant public-facing experience; or an equivalent combination of education, training, and experience.
• Communicate complex and technical information clearly, verbally and in writing, to people from diverse backgrounds.
• Prepare and maintain thorough client records and narratives.
• Accurately enter and verify detailed data, including calculations.
• Research, interpret, and apply policies and regulations in a work environment.
• Effectively prioritize tasks and manage time to meet deadlines.
• Remain calm and professional when working with applicants or clients in challenging or emotional situations.
• A driver’s license and acceptable driving record may be required.

Responsibilities

• Perform eligibility determinations, redeterminations, periodic reviews, and updates for programs administered by ODHS, the Oregon Health Authority, and the Department of Early Learning and Care.
• Interview applicants in person, by phone, and by email to gather information needed to assess service and benefit needs.
• Assess client and family strengths and needs and connect families with other resources and programs.
• Update narrative reports summarizing new information from clients and collateral sources.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the salary range is reached.
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree