Public Benefits Program Specialist II

Loudoun County Government • Leesburg, VA

5d • Hybrid

About The Position

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Specialist II position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Requirements

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Knowledge of casework theory and practice.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating, both verbally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.
• Ability to apply policies and procedures.
• Ability to manage sensitive and confidential situation in a professional and discrete manner.
• Associate’s degree and three (3) years of directly related experience in a customer service or social/human services setting or equivalent combination of education and experience.
• Pass pre-employment background checks which may include criminal, credit, Child Protective Services (CPS), and DMV.
• Valid driver’s license and good driving record (driving records may be reviewed annually for continued qualification.
• Hold or obtain certifications required by the Department.

Nice To Haves

• Bilingual in English and Spanish
• Public Benefits policy knowledge.
• Experience processing SNAP, Medical Assistance, and TANF applications and renewals.

Responsibilities

• Determine eligibility for the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance to Needy Families (TANF) for new applications.
• Conduct interviews with applicants.
• Request appropriate documentation.
• Apply applicable federal and state policy.
• Maintain a caseload of open SNAP, Medical Assistance and TANF cases.
• Regularly evaluate ongoing eligibility.
• Act timely on reported changes.
• Complete thorough case documentation.

Benefits

• Forbes' 2025 Best Large Employers recognition
• Commitment to employee satisfaction and excellence in public service
• Diverse department that envisions better health, safety, and well-being for all
• Support individuals and families in the community to live their best lives
• Advocating for those most vulnerable and respecting their right to self-determination
• Hiring salary is commensurate with experience.
• Fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree