Public Area / Lobby Attendant

Study Hotels • Chicago, IL

10d • Onsite

About The Position

The Public Area / Lobby Attendant is responsible for maintaining the cleanliness, appearance, and presentation of the hotel’s lobby, Living Room, public restrooms, entrances, corridors, elevators, stairwells, and other guest-facing common areas. The role supports a welcoming guest experience by monitoring high-traffic spaces, responding promptly to cleaning and presentation needs, and interacting courteously with guests while maintaining a professional presence.

The attendant performs routine and detailed cleaning, replenishes restroom supplies, maintains equipment and work areas, reports maintenance or safety concerns, and coordinates with Housekeeping and other hotel departments. The position may also assist with deep-cleaning projects and other Housekeeping needs. Work schedules may include mornings, evenings, weekends, and holidays based on business needs. The role is offered as full-time or part-time, at $23.43 per hour, in Chicago, Illinois.

Requirements

• Previous hotel housekeeping, public-area, custodial, or professional cleaning experience is preferred.
• Genuine commitment to hospitality, cleanliness, and maintaining a welcoming environment for guests.
• Strong attention to detail and ability to recognize and address cleaning and presentation needs without constant direction.
• Comfort working in highly visible guest areas while maintaining a professional and hospitable presence.
• Ability to communicate effectively and courteously with guests and team members.
• Ability to work independently and contribute positively to a team-oriented hotel environment.
• Strong organization and time-management skills, including the ability to adjust priorities as guest and operational needs change.
• Ability to work a flexible schedule that may include mornings, evenings, weekends, and holidays, based on business needs.
• Ability to stand and walk throughout the shift and regularly bend, reach, kneel, push, pull, carry, and perform repetitive motions.
• Ability to reach overhead and perform cleaning tasks in a variety of hotel spaces.
• Ability to lift, carry, push, or pull up to 50 pounds as required to perform essential job duties.

Nice To Haves

• Previous hotel housekeeping, public-area, custodial, or professional cleaning experience.

Responsibilities

• Maintain the cleanliness, appearance, and organization of the lobby, Living Room, entrances, public restrooms, elevators, corridors, stairwells, and other assigned public areas.
• Monitor high-traffic guest areas throughout the shift and promptly address cleaning or presentation needs.
• Vacuum carpets and rugs; sweep, mop, and clean hard-surface flooring as needed.
• Clean and sanitize public restrooms and replenish supplies throughout the day.
• Dust, wipe, and polish furniture, tables, fixtures, doors, windows, glass, decorative elements, and other public-area surfaces.
• Clean elevator doors, walls, control panels, tracks, and flooring.
• Empty waste and recycling containers and maintain orderly disposal areas.
• Keep hotel entrances and arrival areas clean, orderly, and welcoming.
• Respond promptly to spills, debris, and other conditions requiring immediate attention.
• Maintain the appearance and placement of lobby and public-area furniture and report damaged or worn items.
• Respond courteously to guest questions and requests, assisting directly or connecting guests with the appropriate team member.
• Report maintenance concerns, damaged furnishings, lighting issues, and unsafe conditions to Engineering or Housekeeping leadership.
• Assist with deep-cleaning projects and detailed public-space cleaning as assigned.
• Keep cleaning equipment, carts, supplies, storage areas, and workspaces clean, organized, and safe.
• Coordinate with Housekeeping, Guest Services, Engineering, Food & Beverage, and other departments to maintain hotel presentation and address operational needs.
• Assist the broader Housekeeping team with additional cleaning or operational needs when required.
• Follow company safety, security, sanitation, and lost-and-found procedures.

Benefits

• Eligible full-time team members receive medical, dental, vision, life, and disability insurance.
• Paid time off for eligible full-time team members.
• Paid holidays for eligible full-time team members.
• 401(k) retirement savings plan participation.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed