Public Area Attendant

Expotel Hospitality•Metairie, LA

13d

About The Position

The Public Area Attendant, referred to in the job summary as the Public Space Houseperson, maintains high standards in assigned lobby areas, public restrooms, and other public spaces; completes special cleaning assignments; and performs Room Attendant duties as needed. The role requires guest-focused service, safe work practices, regular attendance according to hotel scheduling needs, and compliance with Expotel Hospitality Service standards and hotel procedures. Flexible and long hours may sometimes be required.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Valid driver’s license for the applicable state when required by the property.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to stand for the entire shift.
Ability to exert up to 50 pounds occasionally, up to 20 pounds frequently, or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Flexibility to work long hours when required.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

Interact with guests and employees in a friendly, service-oriented manner, maintaining a warm, attentive, helpful, and courteous demeanor.
Maintain regular attendance according to scheduling and hotel needs.
Maintain personal appearance and grooming standards, including wearing the proper uniform and nametag.
Follow Expotel Hospitality Service standards and regulations to support safe and efficient hotel operations.
Use proper two-way radio etiquette when communicating with employees.
Practice safe work habits to protect guests, coworkers, and oneself.
Handle lost-and-found items according to hotel standards.
Turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Know correct guestroom cleaning procedures and assist with them as needed.
Deliver clean linen to assigned sections when necessary.
Pick up Room Attendants’ dirty linen or trash as needed.
Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures before leaving.
Vacuum guest corridors and keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Follow the schedule for project cleaning of public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Attend meetings or training as required by management.
Perform other duties as requested by management.