Public Area Attendant
About The Position
The Public Area Attendant is responsible for cleaning the hotel’s public areas and maintaining established quality standards to support guest satisfaction. The role includes cleaning and tidying areas such as restrooms, telephones, windows, entrances, conference rooms, and indoor patio areas; checking restrooms hourly and replenishing supplies; and preparing the housekeeping cart for use and storage. The attendant reports maintenance needs, deficiencies, hazards, and unusual occurrences to the appropriate supervisor or maintenance engineer, and follows safety, key-control, and Lost and Found procedures. The position may also involve assisting with laundry, room cleaning, or special projects assigned by the Housekeeping Supervisor. The role requires variable hours based on hotel needs, including weekends, and has no supervisory responsibilities. A satisfactory criminal background screening is required.
Requirements
- Satisfactory criminal background screening required.
- Ability to verbally communicate and listen, stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.
- Dependable and guest-focused; verbal and written communication skills.
Nice To Haves
- Housekeeping experience is a plus.
Responsibilities
- Tour and clean public areas according to the checklist, starting with priority areas.
- Clean public areas including restrooms, telephones, windows, entrance ways, conference rooms, and indoor patio areas.
- Receive keys and special instructions from the supervisor.
- Recheck restrooms each hour, cleaning them and restocking supplies as needed.
- Tour and tidy public areas before the end of the shift.
- Restock the housekeeping cart, maintain it in clean and orderly condition, and return it to storage.
- Report problems and maintenance needs to the supervisor.
- Assist with laundry, room cleaning, or special projects assigned by the Housekeeping Supervisor when required.
- Report deficiencies and problems to the maintenance engineer daily.
- Watch for hazards and practice safety at all times; follow safety procedures and policies for guests and employees.
- Follow Lost and Found and key-control procedures.
- Provide high-quality service to guests.
- Report unusual occurrences or requests to a supervisor immediately.
- Attend and participate in staff meetings.
Benefits
- Career development and training
- Paid time off
- Team member discounts
- Monthly team member celebrations
- 401(k) with company match
- Incentive programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
