Public Area Attendant

Avion Hospitality•San Antonio, TX

About The Position

The Public Area Attendant cleans and maintains the hotel’s public areas according to hotel and brand standards. Duties may include deep cleaning assigned areas, setting up and maintaining complimentary lobby services and events, cleaning and setting up meeting rooms, delivering requested service items to guest rooms, and driving a shuttle van when needed at properties where applicable. The attendant also helps maintain hotel equipment and storage areas, assists with guest luggage, and may clean guestrooms as needed. The role requires a friendly, service-oriented approach, safe work practices, composure under pressure, and compliance with Avion Hospitality policies and standards.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
A valid driver license for the applicable state and an acceptable motor vehicle driving record are required for property-specific driving duties.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.
Ability to maintain composure and objectivity under pressure.

Responsibilities

Clean and maintain hotel public areas, including daily floor cleaning and buffing, carpet shampooing, and furniture shampooing as needed.
Clean public restrooms and maintain them throughout the shift as needed.
Set up and maintain complimentary lobby functions, including coffee service and nightly concierge events.
Clean and set up meeting room functions.
Deliver requested service items to guest rooms and assist guests with luggage at check-in and check-out.
Drive a shuttle van when needed at applicable properties.
Clean guestrooms as needed.
Maintain hotel equipment in proper working order and return equipment to the appropriate storage area after use.
Follow safe work habits to protect guests, associates, and self.
Handle lost-and-found items according to Avion Hospitality standards.
Complete daily assignment checklists and submit them to a supervisor at the end of the day.
Turn in keys and assignment sheets to Housekeeping or the Front Office at the end of the shift.
Maintain regular attendance and appropriate personal appearance, including wearing the proper uniform and name tag.
Follow Avion Hospitality standards, regulations, policies, and house rules to support safe and efficient hotel operations.
Assist with emergency procedures during the overnight shift.
Complete special projects assigned by the Housekeeping Manager.
Attend meetings as required by management.
Perform other duties as requested by management.
Maintain a friendly, helpful, attentive, and courteous manner toward guests, managers, and associates.