PTS Service Technician - Louisville/Lexington, KY

Publix • Louisville, KY

7d • Onsite

About The Position

The PTS Service Technician provides IT technical support to Publix retail stores in the Louisville/Lexington, Kentucky area. The position primarily involves installing, repairing, and performing preventive maintenance on IT hardware. Technicians travel between store locations and may augment support in other geographic areas when required.

Most work is completed between 8:00 AM and 4:30 PM, Monday through Friday, but the exact schedule is set by the managing supervisor according to team needs. The position includes rotating after-hours on-call and weekend coverage, and may require holiday work. Shifts may vary by project and can include overnight, evening, early morning, or daytime work.

Requirements

• Must live in the Louisville/Lexington, Kentucky area or surrounding area, or be willing to relocate there upon acceptance.
• Associate degree in information technology or equivalent technical experience.
• At least 1 year of PC/technical support experience.
• Basic understanding of IT hardware and industry standards.
• Basic understanding of Windows operating systems.
• Basic understanding of thermal and laser printing.
• Analytical and troubleshooting skills.
• Cable management and troubleshooting skills.
• Computer and electronic equipment installation skills.
• Must be at least 20 years of age.
• Valid driver's license and an excellent driving record must be maintained.
• Ability to work variable shifts, including overnight, evening, early morning, and daytime work, depending on project demands.
• Ability to lift up to 75 pounds.
• Ability to climb and work on a ladder.
• Ability to crouch, kneel, and work in confined areas for extended periods.
• Ability to use hand and power tools.

Nice To Haves

• Certifications in electronics or computer science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification.
• At least 3 years of PC/technical support experience.
• Basic understanding of Active Directory.
• Experience using problem reporting and ticketing systems.
• Understanding of the Publix retail environment.

Responsibilities

• Install, repair, and perform preventive maintenance on IT hardware in Publix retail stores.
• Support desktop computers, servers, laser and thermal printers, point-of-sale systems, barcode scanners, weighing devices, and networking systems.
• Travel between store locations to perform technical tasks.
• Participate in rotating after-hours on-call coverage.
• Work rotating weekends and, as needed, holidays.
• Augment support in other geographic areas when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree